topic Re: All incoming calls are diverting to voicemail in Apple Devices

All incoming calls are diverting to voicemail

Jai163 — Sat, 22 Oct 2022 16:17:38 GMT

Has anyone else experienced this recently? all my incoming calls have been diverting to voicemail. on the call list it says 'call answered on another device. I turned everything like focus and voicemail off. Turned off all my other devices like my Apple Watch and Mac. completely restarted my phones from scratch to see if it helps. Also switched to a physical sim and put the sim into a different phone and yet it's the same thing. All incoming calls are diverting to voicemail. EE Customer Services have been about as much help as I can expect. they've refreshed the line etc and gone through trouble shooting. Someone yesterday at EE said they actually knew of this issue and it's an ongoing problem and it'll take a few weeks to fix. I called up today to find out how I'll be notified if and when it'll be fixed and the person I spoke to today had no idea what I was talking about. just went through the same trouble shooting as so many others have. add to the face you have to wait 20/30 minutes just to talk to someone its getting ridiculous now.

Re: All incoming calls are diverting to voicemail

bristolian — Sat, 22 Oct 2022 17:25:48 GMT

@Jai163 wrote:

all my incoming calls have been diverting to voicemail. on the call list it says 'call answered on another device.

This alone, suggests that an Apple/iOS feature is responsible, rather than this being an EE-network issue as such.

A couple of the other forum regulars use iOS and can hopefully advise further,

Re: All incoming calls are diverting to voicemail

James_B — Sun, 23 Oct 2022 07:50:22 GMT

Hi @Jai163,

Welcome to the EE Community. 🙂

If you go to Settings > [Your Apple ID], are you signed in on any other devices that could be receiving your calls?

James

Re: All incoming calls are diverting to voicemail

Jai163 — Sun, 23 Oct 2022 08:07:34 GMT

I would have thought the same were it not for the fact that I did say I took the sim and tried it in another phone and the same thing happened suggesting it’s nothing to do with the phone but the network.

Re: All incoming calls are diverting to voicemail

Jai163 — Sun, 23 Oct 2022 08:09:07 GMT

Again if you’d read my post I do say that I tried the sim in another phone and it still diverts all my calls. The settings on my phone or where I’m signed into might have been a factor but would it be a factor if the same thing happens when the sim is in someone else’s phone?

Re: All incoming calls are diverting to voicemail

James_B — Sun, 23 Oct 2022 08:17:18 GMT

Hi @Jai163,

The 'call answered on another device' message you're seeing indicates your calls are being routed to another Apple device.

If you temporarily sign out of all other devices that are using your Apple ID, do you still see the problem?

James

Re: All incoming calls are diverting to voicemail

Bethany32 — Thu, 27 Oct 2022 21:08:30 GMT

I’ve been having this issue also just randomly for the past two days… no new device have been added to my account and I’ve even signed out of everything and still doesn’t seem to be working.

if I turn my phone off and on it seems to work for a couple hours then it decided to randomly stop working. It’s so annoying when it’s every phone call too!!
Have you managed to get sorted with yours?

Re: All incoming calls are diverting to voicemail

Jon_K — Fri, 28 Oct 2022 07:08:52 GMT

Hi @Bethany32.

Do you have any other Apple Devices?

Jon

Re: All incoming calls are diverting to voicemail

Bethany32 — Fri, 28 Oct 2022 08:01:40 GMT

I do yes, but my IPAD has been untouched for over a month and this only randomly started the other day. I’ve also disconnected my iCloud from the IPAD last night and it’s still not working today? I’ve literally turned everything off and it still doesn’t work expect from when I turn my phone on and off and that only seems to work for a couple hours at the most.

Re: All incoming calls are diverting to voicemail

Jon_K — Fri, 28 Oct 2022 10:12:33 GMT

Thanks @Bethany32.

I'd recommend getting in touch with our Tech Care team so they can investigate this further.

They'll be able to run through troubleshooting steps with you.

Jon

Re: All incoming calls are diverting to voicemail

JadeGrey — Wed, 16 Nov 2022 12:23:51 GMT

I’m having the same issue. I’ve tried everything! I do have a watch. “Answer calls on other devices” is switched off. I’ve tried unpairing the watch. I’ve tried removing it from iCloud etc. Did anyone ever get this resolved? I’ve been on the phone to EE and they asked me to do a 2 way sim swap. Seems to follow the device rather than the sim!

Re: All incoming calls are diverting to voicemail

Leanne_T — Wed, 16 Nov 2022 13:56:13 GMT

Hi @JadeGrey

Thanks for coming here.

Does this happen with all calls?

Have you tried factory resetting your phone, after backing up your data?

Leanne 🙂

Re: All incoming calls are diverting to voicemail

Jai163 — Wed, 16 Nov 2022 14:19:05 GMT

Hey! Sorry I forgot I asked a question on here. I managed to get this fixed and I know what’s happening. Firstly don’t bother asking anyone on here. It’s absolutely next to useless. It’s either a bunch of know it alls who don’t actually know anything or it’s banal questions like the last person who replied to your list asking you if you turned it on and off again.

Here’s what worked for me. Call technical help on 150. Tell them that you need to speak to the 2nd team because your Apple Watch number and your phone number have crossed wires. Someone on the 2nd team will know exactly the problem because it’s happened before. For whatever reason regular tech support haven’t been updated with this issue. Just make sure to tell them exactly that. Calls answered on another device.

Re: All incoming calls are diverting to voicemail

Bethany32 — Wed, 16 Nov 2022 18:24:15 GMT

Hi,

Yes I did manager to get it sorted after speaking to number of people at EE, what happened in my situation was an old watch I had which is no longer used had a mobile number, but because I wasn’t using it EE had resold this number and when it was reactive all my calls were going to that number, so someone else was actually answering my calls.

Hope you get sorted!

Sent from my iPhone

Re: All incoming calls are diverting to voicemail

Vimmy_Clara — Tue, 05 Sep 2023 08:34:29 GMT

I looked for this on various websites including youtube and solved it using to disable do not disturb mode.

Re: All incoming calls are diverting to voicemail

groovyf — Mon, 11 Aug 2025 18:28:50 GMT

Confirming this is still an issue (albeit very rare) in 2025.

Same thing happened to me. I was sent a new SIM (same number) but this didn’t fix the issue.

new SIM in another phone - the issue followed the number.

”Call answered on other device” is the key here.

I’d cancelled my Apple Watch eSIM contract back in June 2024. Just over one year later I start to have the issue - my old watch number had to be fully removed from my account.

Took a few phone calls to get sorted.