topic Re: Mobile data problems on iphone in Apple Devices

Mobile data problems on iphone

capott — Mon, 10 Oct 2022 20:38:31 GMT

Mobile data went down, message I had to update via my Mac, spent hours doing this and it failed at the last. Then started working again. Then stopped working again. Tried to update again, again failed. Works again, then stops working, rendering phone unusable. Advice?

Re: Mobile data problems on iphone

Jon_K — Tue, 11 Oct 2022 07:44:23 GMT

Hi @capott.

Is your phone currently on the latest software?

Is mobile data switched on and do you have a signal on the phone?

Jon

Re: Mobile data problems on iphone

capott — Tue, 11 Oct 2022 08:11:28 GMT

Yes, updated to 16.0.2, done hard reset, nothing cures. Last night it came back momentarily only to disappear again. I have wifi working on the phone but no signal at all (the bars undulate continuously)

Re: Mobile data problems on iphone

Jon_K — Tue, 11 Oct 2022 10:20:10 GMT

Thanks @capott.

What were you asked to update?

Do you have data left?

Jon

Re: Mobile data problems on iphone

capott — Tue, 11 Oct 2022 13:09:06 GMT

Hi Jon, yes I have spare data, emptied a lot out yesterday as it was quite full. And yes I was asked to update, first to 15. something and then to 16.0.2, neither made any difference.Bit gloomy, feel like it's a hardware issue and I'm not under warranty

Re: Mobile data problems on iphone

Jon_K — Tue, 11 Oct 2022 14:17:08 GMT

Sorry @capott I mean mobile data not data storage.

Can you check in your My EE Account to see if you have mobile data remaining?

Jon

Re: Mobile data problems on iphone

capott — Tue, 11 Oct 2022 15:00:13 GMT

Sorry, should have understood. Yes, I have masses remaining on my account.

Re: Mobile data problems on iphone

Christopher_G — Tue, 11 Oct 2022 16:36:25 GMT

Thanks @capott.

Are you with anyone else who's on EE and having problems with their mobile data? Could you check to see if there are any maintenance works in your area?

If you think it's a hardware problem it may be worth speaking to our technical support team to run through your options.

Chris

Re: Mobile data problems on iphone

Ghostdog2525 — Tue, 11 Oct 2022 17:54:50 GMT

Maybe try to order new Sim card 🙂

Re: Mobile data problems on iphone

capott — Tue, 11 Oct 2022 17:56:58 GMT

Hi Chris, My husband has the identical phone with EE, no problems. I'm going to see an Apple Genius tomorrow morning, but I ran through quite a lot yesterday with technical support online when I had to give up for time constraints. Thanks for the suggestions anyway, Carolyn

Re: Mobile data problems on iphone

capott — Tue, 11 Oct 2022 17:58:01 GMT

Hi there, Sim card working now in an old phone, so maybe not, but thanks for the suggestion, Carolyn

Re: Mobile data problems on iphone

Leanne_T — Wed, 12 Oct 2022 07:04:22 GMT

Morning @capott

Let us know how you get on after visiting the Apple store.

Leanne.