topic Broken iPhone in Apple Devices

Broken iPhone

Steve1994 — Mon, 03 Oct 2022 15:40:35 GMT

iPhone Se2020 suddenly died. Have been to Apple shop who have diagnosed the device will not power on and a power charge unit replacement is required. Apple confirmed no visible signs of damage or misuse caused by customer. 24 month Contract due to expire 3 December 2022. As I am now without a phone do I qualify for a replacement phone?

Re: Broken iPhone

Jon_K — Mon, 03 Oct 2022 17:29:40 GMT

Hi @Steve1994.

Do you have insurance on the phone?

Since you've had it over 12 months, it's no longer covered under Apple warranty unless you paid for extended warranty.

Jon

Re: Broken iPhone

GazUKi — Wed, 05 Oct 2022 15:52:51 GMT

What is the EE Lifetime Warranty?

If you've bought, or upgraded to and eligible pay monthly phone or tablet plan, the EE Lifetime Warranty will cover your device against any manufacturer faults for the lifetime of your new contract until you either upgrade or leave.

So, if something goes wrong and your device breaks down through no fault of your own, we'll repair or replace your device for free. And you can be safe in the knowledge that your device will be in good hands as we always use authorised experts.

the lifetime guarantee also doesn’t cover breakages as this would fall under insurance and insurance ends the moment you take out a new contract that’s when you find a 3rd party to insurance the device with.