topic Re: Message in Apple Devices

Message

clairew8229 — Fri, 30 Sep 2022 19:19:05 GMT

I cannot send general messages on my phone- I've since got a new phone and sim- and it still won’t send them

I have 3 contacts I can message- the rest fail to deliver-

the shop have said it’s maybe an issue with my actual phone number- that I need technical support??

any ideas

Chris_B — Fri, 30 Sep 2022 19:36:02 GMT

@clairew8229 Have you tried restarting the device?

bristolian — Fri, 30 Sep 2022 19:54:22 GMT

Are you using Android or iOS? is this text messages you're asking about?

clairew8229 — Fri, 30 Sep 2022 20:44:18 GMT

Yes- it’s a new phone and sim but my number-

i can’t message or text- I phones or others

clairew8229 — Fri, 30 Sep 2022 20:45:32 GMT

It’s IOS and it’s not sending messages / texts to other iPhones and other makes-

return as -undelivered-

XRaySpeX — Fri, 30 Sep 2022 21:04:52 GMT

When you say "messages" do you mean iMessages or you just informally referring to ordinary SMS texts?

clairew8229 — Fri, 30 Sep 2022 21:20:40 GMT

Both- have can’t send i messages or send them as a text

Sent from my iPhone

Christopher_G — Sat, 01 Oct 2022 08:29:43 GMT

Is 'My Number' showing correctly in Settings > Phone?

Chris

clairew8229 — Sat, 01 Oct 2022 09:35:40 GMT

Thanks-I checked and removed the other number attached- messages are still failing to deliver!

Sent from my iPad

Christopher_G — Sat, 01 Oct 2022 09:42:42 GMT

Is it still both iMessage and text messages that aren't sending, or just one or the other, @clairew8229?

Chris

clairew8229 — Sat, 01 Oct 2022 09:45:40 GMT

It’s both- so people with i phones I can’t message
Then I can’t text other numbers!

Sent from my iPhone

Christopher_G — Sat, 01 Oct 2022 10:22:36 GMT

OK, thank you, @clairew8229

I would advise speaking to our technical support team so that they can check everything from our side.

Chris