topic Re: Cant upgrade online in Apple Devices

Cant upgrade online

Mickeyswrld — Sat, 10 Sep 2022 17:01:20 GMT

Anybody experienced not being able to upgrade due to the following error? “Sorry, it looks like there are no suitable plans available for this device right now.” This error pops up on any phone i try to upgrade to

Re: Cant upgrade online

tommygurns — Sat, 10 Sep 2022 18:23:00 GMT

Are you trying to upgrade early? You can only get a new plan at the same or higher monthly amount if so.

Picking a phone with more storage or a higher starting value will usually give some results.

Re: Cant upgrade online

Shaneee92 — Sun, 11 Sep 2022 18:05:27 GMT

I had this. Went on live chat and was able to upgrade with an agent.

Re: Cant upgrade online

Jon_K — Mon, 12 Sep 2022 07:08:11 GMT

Thanks for letting us know you got this sorted, @Shaneee92.

Jon

Re: Cant upgrade online

Gocky — Fri, 30 Sep 2022 16:41:39 GMT

I’m having the same issue. Trying for over a week and get the same message. Can you help please

Re: Cant upgrade online

Leanne_T — Fri, 30 Sep 2022 16:45:33 GMT

Hi @Gocky

Thanks for posting.

Are you upgrading early or out of contract?

Leanne.

Re: Cant upgrade online

Gocky — Fri, 30 Sep 2022 17:04:40 GMT

Early.

Sent from my iPhone

Re: Cant upgrade online

Leanne_T — Fri, 30 Sep 2022 17:07:46 GMT

Thanks @Gocky

Do you have an upgrade anytime plan?

Leanne.

Re: Cant upgrade online

Gocky — Fri, 30 Sep 2022 17:10:40 GMT

No but my account says I can upgrade now as mine runs out November

Sent from my iPhone

Re: Cant upgrade online

Leanne_T — Fri, 30 Sep 2022 17:11:46 GMT

Thanks @Gocky

In this case please call us on 150, and the team will get this looked into further for you.

Leanne.

Re: Cant upgrade online

Gocky — Fri, 30 Sep 2022 17:13:40 GMT

Ok thank you

Sent from my iPhone

Re: Cant upgrade online

Leanne_T — Fri, 30 Sep 2022 17:17:37 GMT

No problem @Gocky

Leanne 🙂