topic Re: Apple Ultra watch refund in Apple Devices

Apple Ultra watch refund

Amanda1967 — Fri, 23 Sep 2022 23:39:07 GMT

Well after the disaster of my preorder and ee not processing it till the 12th after taking £190 on the preorder day. I cancelled it Thursday night as getting nowhere fast. I received my refund today. It was quicker to get the refund than sort out the watch 🤷🏻‍♀️🤦🏻‍♀️🤷🏻‍♀️🤦🏻‍♀️🤷🏻‍♀️.

Re: Apple Ultra watch refund

Chris_B — Sat, 24 Sep 2022 06:46:28 GMT

@Amanda1967 You do know that the ultra was released yesterday. Having the order processed on the 12 wasn’t really a late order process.

Re: Apple Ultra watch refund

FlyinChapatti — Sat, 24 Sep 2022 07:01:55 GMT

So I pre-ordered my watch on the 9th, the day pre-orders were open. RKO order number received, £190 taken out of my account. The week of the release I call customer service, am assured the order will be fulfilled on time. Then the day before - I call again, "wait till 8pm" and that I will get my DPD delivery confirmation. 8am Friday, no watch, no email, no EE communication. I call EE again, am told now that the supervisor Jason assured the sales rep to tell me my watch will be with me within 48 hours - "Sunday I said, are you sure?" - this changed to 72 hours, then the bomb drops - actually my watch is now on a 28 day back order! Not happy at all. I have a complaint in place, call back with a TL today, I have also asked for a copy of all the calls this week under SAR. So will be posting the content of these calls, highlighting the incompetencies of all staff involved on all popular news and social media outlets. Stay tuned, stay safe and stay vigilant against deceit, lies and false promises!

Re: Apple Ultra watch refund

Amanda1967 — Sat, 24 Sep 2022 07:28:49 GMT

When I rang Thursday night to double check everything was ok with my order ,after I might add that I received a pre order confirmation and another confirmation on 16th saying order on track . To then be told it didn’t process till the 12th and even the person I spoke to couldn’t understand why it took so long as the upfront cost was taken immediately on the pre order day. From looking like I would receive my watch to be told it was still an open order with no idea of when I would receive was not what I aspected to hear. So I cancelled my order as felt just left in limbo with no answers to when they would be receiving stock or even a time scale for delivery.

Sent from my iPhone

Re: Apple Ultra watch refund

FlyinChapatti — Sat, 24 Sep 2022 07:42:14 GMT

EE previously sold me an unlimited data sim plan on the basis that I will be able to share that unlimited data with the other sims as part of my family plan. I then find that actually I could only share a maximum of 100GB of data between them. An advisor then told me that even on my prev plan of 200GB of data, I could only ever share a max of 100GB of data to my family - I told her she was wrong - she insisted she was right - guess who was right?

eventually an awesome senior dude not only rolled back my sim contract to the original 200GB plan, but discounted my entire family plan for 6 months - what a guy! that is how you resolve a problem

as for the Apple Watch ultra - grab one from John Lewis - they have some in stock - I ordered mine at 5pm y'day - guess who's collecting it today after 3pm - free delivery too and 2 years free warranty!

Re: Apple Ultra watch refund

Amanda1967 — Sat, 24 Sep 2022 07:47:49 GMT

I am off to my nearest Apple Store to get the watch today . I can have a good look at it and buy some extra watch straps while I am there .

Sent from my iPhone

Re: Apple Ultra watch refund

FlyinChapatti — Sat, 24 Sep 2022 08:16:44 GMT

I wish you good luck, I worry that a lot of apple stores maybe sold out - but remember JL have them in stock online - my order is already ready to collect!

Re: Apple Ultra watch refund

Amanda1967 — Sat, 24 Sep 2022 08:57:49 GMT

Aw thank you. Hope you enjoy your watch when you pick it up later. Who knows we maybe chatting about what it like to use in a few days .

Sent from my iPhone

Re: Apple Ultra watch refund

FlyinChapatti — Sat, 24 Sep 2022 09:00:43 GMT

One can only hope.

😂

Sent from my iPhone

Re: Apple Ultra watch refund

Amanda1967 — Sat, 24 Sep 2022 09:16:49 GMT

Oh dear 😂😂😂😂

Sent from my iPhone

Re: Apple Ultra watch refund

mbdrake76 — Sat, 24 Sep 2022 10:06:19 GMT

Having been a customer of EE for many years, I'm used to the many varying dates - being told one thing or another. The truth is that between Apple sending EE stocks and EE selling them, their systems are simply unable to cope with giving accurate real-time stock availability at the time of placing the order. This happens all the time during new product launches - well, at least Apple product launches. I doubt it will change anytime soon unless EE heavily invest in better stock management systems. (Given the eye watering cost of upgrading to the iPhone 14 Pro Max and the £190 Ultra fee, I hope they spend those upfront costs wisely..)

However, to charge upfront costs as much as EE are doing and giving estimates for next day delivery whilst charging £10 for the privilege is definitely not on. It may be that the system says there is stock at the time it was last updated, but in reality, all stock had been depleted. The very least EE can do is refund the delivery charge as a consequence.

I've looked at the possibility of getting the Ultra via Amazon and elsewhere, but there is such a shortage that I can wait the 28 days it mentioned on the site at the time of order (though the operator told me that it should be with me in 7 days, though I somwhat doubt it). The quickest way of actually getting the phone online from what I could see was to order a medium sized Alpine Loop on Amazon and buying a larger strap from Apple. No, I can wait. Many worse problems in the world right now and I have my phone and AirPods Pro 2 to keep me going.

Re: Apple Ultra watch refund

FlyinChapatti — Sat, 24 Sep 2022 10:16:57 GMT

don't need to wait

John Lewis has them in stock

I ordered mine at 5pm y'day and it's ready to collect

https://www.johnlewis.com/apple-watch-ultra-gps-cellular-49mm-titanium-case-with-yellow-ocean-band/p6345571

Re: Apple Ultra watch refund

mbdrake76 — Sat, 24 Sep 2022 11:04:55 GMT

I'm going to wait - besides which, the earlier the device arrives probably means early bugs that need to be ironed out. That was certainly the case for the iPhone 14 (Pro) which had an immediate update followed by another one to fix the bugs the other update didn't fix 🙂

There's already an update to WatchOS specifically for the Ultra, and goodness knows what else could be lurking in the system. Waiting a week or month should give me some idea of what to expect...

Re: Apple Ultra watch refund

Amanda1967 — Sun, 25 Sep 2022 06:26:55 GMT

I checked John Lewis yesterday ( Saturday 24th)in Liverpool but sold out in store and was advised to check on their on line store . While in store I did and was able to order the ultra watch I wanted with the band I wanted and have next day delivery . Woke this morning to email from John Lewis and DPD order arriving today (Sunday 26th) Less than 24hours after ordering Luck maybe put they did have a good selection of ultra watches with different straps available .

Re: Apple Ultra watch refund

Amanda1967 — Sun, 25 Sep 2022 06:34:25 GMT

Apple was a complete nightmare in Liverpool yesterday ,staff running around and trying to place orders and picks and the internet in store was shocking,even staff said .. Tried twice with different ultra watches but by the time it processed they had sold out . Left empty handed .

John Lewis to the rescue,ordered and arriving today . Less than 24hrs later . Happy me

Re: Apple Ultra watch refund

mbdrake76 — Mon, 26 Sep 2022 08:50:21 GMT

Well, sod it. I just noticed that Amazon have started to get more stock of the Ultra in the right sizes, so I've ordered via Amazon (and I'll pay the thing off faster with them than EE). So I'm now cancelling the EE order and will just get a data plan instead.

Re: Apple Ultra watch refund

mbdrake76 — Mon, 26 Sep 2022 09:31:26 GMT

It was quite interesting talking to the customer service representative. They seemed to think that I *should* have had the watch by now as their systems were showing it was going to be delivered last Friday but they ran out of stock. If I had waited, it would have turned up sometime this week (apparently), but again, how good is the data that customer services is given from their systems?

Re: Apple Ultra watch refund

FlyinChapatti — Mon, 26 Sep 2022 11:55:44 GMT

it's all moving goal posts my friend. don't trust any of them.