topic new account in Apple Devices

new account

A93 — Thu, 22 Sep 2022 20:57:08 GMT

I can't login via the my ee app on iPhone and I have only recently created the ee account but I can login via the website but not in the app may I expect someone to solve this problem or give any idea to solve this

Re: new account

Jon_K — Fri, 23 Sep 2022 07:55:47 GMT

Hi @A93.

Welcome to the community.

What happens when you try to login through the app?

Do you get an error message?

Jon

Re: new account

A93 — Fri, 23 Sep 2022 23:25:21 GMT

Yes it says "There seems to be a problem" "Sorry, we're having a little difficulty right now. Try closing the app and coming back a bit later" but I have try to do everything including delete the app and try again and turn off iPhone and turn on again and try to login it still error by the way I only ordered sim few days ago and on the phone I try to login I'm still using some other network which is three it would be helpful if you know the solution for this

Re: new account

James_B — Sat, 24 Sep 2022 08:29:10 GMT

Hi @A93,

Which version of the app are you using? Have you allowed automatic updates?

James

Re: new account

A93 — Sun, 25 Sep 2022 21:51:10 GMT

its the most recent version

Re: new account

Christopher_G — Mon, 26 Sep 2022 07:45:36 GMT

Thanks, @A93

I would suggest speaking to our technical support team to see if there is anything we can do from our side.

Please come back and let us know what happens.

Chris