topic Re: Apple Watch delivery saga in Apple Devices

Apple Watch delivery saga

Coney3173 — Thu, 22 Sep 2022 18:15:41 GMT

Ordered an Apple Watch pre launch with an expected delivery date of launch day…

The Tuesday after launch day I was told it would be with me by Thursday/Friday.

Just called them now and guess what????

Give it until Monday????? Cant tell me if it’s in stock and can’t give any indication of when it’s going to arrive.

Absolutely appalling… The world is promised from the sales team and that’s where the customer service ends.

If EE said to me that it’s not going to be in until October id accept that! It’s the constant fobbing off I’m getting sick of.

Re: Apple Watch delivery saga

Chris_B — Thu, 22 Sep 2022 19:30:38 GMT

@Coney3173 There is a difference bee a device in stock and device that’s been pre ordered. A device in stock means anyone who orders it can get it as it’s on the shelf to be sold. A pre-order device isn’t a stock device as that device doesn’t make it to a shelf for someone to order as it’s given to the next customer who’s in the queue for that model type. So asking about what stock is available is totally irrelevant to you. Once a device can be allocated to you you’ll be notified about the pending delivery, don’t forget EE have to get these from apple and apple are not just supplying EE and they can not keep up with demand.

Re: Apple Watch delivery saga

Coney3173 — Thu, 22 Sep 2022 19:35:49 GMT

That’s fascinating but my issue isn’t with the stock…

My issue is the fact that I was promised delivery on launch day and it didn’t arrive…

I then phoned after launch day and was told again I’d have it by Thursday/Friday.

It’s lip service over the phone.

Sent from my iPhone

Re: Apple Watch delivery saga

Amanda1967 — Fri, 23 Sep 2022 07:17:46 GMT

I totally understand what you’re saying . Same as myself,ordered pre order day ,took money out same day,promised delivery on launch day. Rang up CS last night to be told it’s an open order and don’t know when it will arrive and that came after two emails saying my order was on track. Cancelled my order last night and now have to wait 4 days for my £190 to be refunded.

Re: Apple Watch delivery saga

maureennina — Fri, 23 Sep 2022 12:46:51 GMT

Hi, I’m having exactly the same problem- spoke to customer services yesterday who said to wait until Tuesday!! They also couldn’t give me any other details-

Re: Apple Watch delivery saga

Coney3173 — Fri, 23 Sep 2022 13:36:46 GMT

Amanda what did you order? I’ve just phoned EE, cancelled my order and ordered a different watch which they say is in stock. I’ve been promised it tomorrow.

Re: Apple Watch delivery saga

Amanda1967 — Fri, 23 Sep 2022 13:45:49 GMT

Ordered the trail loop in black and grey . Couldn’t get any answers last night on delivery so cancelled.

Sent from my iPhone

Re: Apple Watch delivery saga

Coney3173 — Fri, 23 Sep 2022 15:28:59 GMT

I’ve just phoned up and cancelled my order and asked what watches are in stock. The Apple Watch ultra starlight is in stock and I’ve been promised next day delivery.. watch this space

Re: Apple Watch delivery saga

Coney3173 — Fri, 23 Sep 2022 19:17:36 GMT

Guess what?

paid £190 for the watch and £9 delivery for it to come tomorrow.. have I had a text from DPD to say it’s on route?????

have I heck….

will be another 35 minute call again.

Re: Apple Watch delivery saga

wardi — Sat, 24 Sep 2022 07:13:14 GMT

Give them time to open the depot! IME the DPD texts tend to arrive around 9-11am on day of delivery. Hope that helps.

Re: Apple Watch delivery saga

Amanda1967 — Sat, 24 Sep 2022 07:38:49 GMT

Was told Thursday night by Ee it was still an open order so no delivery for me ,as they had no stock and no update on delivery as they didn’t even know when they be receiving the phone I ordered. Emails said on track ,total lie ,two phone calls Thursday to get to the truth . Cancelled order and refunded .

Sent from my iPhone