topic iPhone 14 pro return question in Apple Devices

iPhone 14 pro return question

Frank_t — Sat, 17 Sep 2022 20:22:11 GMT

Hi I am a contract customer with ee took out another line contract with ee for iPhone 14 pro. I’m still within my 14 days and having tried the phone out it’s not for me for various reasons. That leads me to am I able to return the device back to ee and cancel the contract with no fee for this? If so how do I do so? Bearing in mind I have opened the box and played around with the phone am I still able to return it.

Re: iPhone 14 pro return question

Chris_B — Sat, 17 Sep 2022 21:20:35 GMT

@Frank_t providing this was a phone sale or online sale. You have a 14 day cooling off period when you can call customer services and request to return the device.

Re: iPhone 14 pro return question

Frank_t — Sat, 17 Sep 2022 22:01:37 GMT

Hi I ordered it online as an additional line is that still okay to return being an additional line?

Re: iPhone 14 pro return question

XRaySpeX — Sat, 17 Sep 2022 22:31:32 GMT

Yes.

How do I cancel if I've had my contract less than 14 days and signed up online or over the phone?

If you signed up to your plan online or over the phone:

fill in this cancellation form
email it to channel.returns@ee.co.uk or post it to:

Channel Returns

Mercia House

Senhouse Road

Darlington DL1 4YB
EE team will be in touch with further instructions

Alternatively, you can:

call our Channel Returns team on 0800 079 0103

Re: iPhone 14 pro return question

Chris_B — Sun, 18 Sep 2022 07:20:49 GMT

@Frank_t Yes. You just call customer services and request to return it.