topic Re: Apple Watch series 8 delivery in Apple Devices

Apple Watch series 8 delivery

Coney3173 — Thu, 15 Sep 2022 09:06:05 GMT

Anyone else having problems with EE in relation to the delivery of the series 8? Pre ordered mine yesterday and was told that over the phone it will be delivered on launch day. Spoke to EE again this morning and it’s now changed to 3 weeks!

Re: Apple Watch series 8 delivery

Chris_B — Thu, 15 Sep 2022 09:22:40 GMT

@Coney3173 You ordered 2 days before release day and preorders started last Friday. EE will only receive a set amount of devices so the later you order the more lightly you’ll not get it on or close to launch day because you are further back in the queue of orders. No preorder is a a guarantee of receiving it on launch day it never has been .

Re: Apple Watch series 8 delivery

Coney3173 — Thu, 15 Sep 2022 09:32:50 GMT

If that’s the case then why did the person in the upgrades team tell me my
device was being delivered Friday? If they were open and honest about it
being 3 weeks I wouldn’t have minded

Re: Apple Watch series 8 delivery

James_B — Thu, 15 Sep 2022 10:51:48 GMT

Hi @Coney3173,

Welcome to the EE Community.

Pre-orders are being dispatched on a first come, first serve basis as stock arrives from our supplier.

You'll receive a text with tracking details before 8pm on the day before your delivery.

James

Re: Apple Watch series 8 delivery

Coney3173 — Thu, 15 Sep 2022 10:55:49 GMT

You’re missing the point here.

Why was I told when I ordered it that the delivery would I be this Friday?

Re: Apple Watch series 8 delivery

James_B — Thu, 15 Sep 2022 11:02:13 GMT

Hi @Coney3173,

The agent who took your order, would have supplied the most up to date delivery information at that time.

It's still possible that your watch will arrive tomorrow. Despatch notifications are sent right up to 8pm on the day before delivery.

James

Re: Apple Watch series 8 delivery

AdeelAnwar — Thu, 15 Sep 2022 13:38:20 GMT

I ordered my watch in store on 10th sept. Initially like many other was promised a pick-up from store on 16sept. Just recd a message saying I was given an incorrect date and they will be in touch when the order is available. Thinking to cancel the order, any idea where I can call?

Re: Apple Watch series 8 delivery

Coney3173 — Thu, 15 Sep 2022 13:40:49 GMT

Mate I’ve just been told 21 days from the 13th.

Sent from my iPhone

Re: Apple Watch series 8 delivery

James_B — Thu, 15 Sep 2022 13:42:51 GMT

Hi @AdeelAnwar,

Welcome to the EE Community.

Please contact your local EE store directly if you'd like to cancel your order.

Thanks

James

Re: Apple Watch series 8 delivery

BigDogBrad — Thu, 15 Sep 2022 16:54:47 GMT

I ordered mine on the 9th and just got a text today saying I was given the wrong delivery date and will be sent out when they get stock guessing they just don’t have any stock yet

This is what the text says

Hi, EE here. We're really sorry there is a delay with your new Watch S8 45mm Midnight Alum MidBand due to you being given an incorrect delivery date when you placed your order. We are doing our best to get your new device to you as quickly as possible.

To stay up to date with your order, please use our delivery tracker: https://myaccount.ee.co.uk/orderdetails/

We apologise for the inconvenience and thank you for your patience.

Re: Apple Watch series 8 delivery

Coney3173 — Thu, 15 Sep 2022 17:00:49 GMT

Mate the apple website says that they won’t have stock until Oct 17th!

Typical apple / EE **bleep** up

Sent from my iPhone

Re: Apple Watch series 8 delivery

James_B — Thu, 15 Sep 2022 17:10:11 GMT

Hi @Coney3173,

The delivery guidance in the online shop is for brand new orders being placed today.

James

Re: Apple Watch series 8 delivery

Coney3173 — Thu, 15 Sep 2022 17:15:49 GMT

EE have spoke to me about an hour ago and said that there’s a supply issue and any orders from the 13th onwards will be delivered within 2 weeks.

I’m happy with that but why say on the call yesterday that the watch will be delivered on Friday.

Sent from my iPhone

Re: Apple Watch series 8 delivery

James_B — Thu, 15 Sep 2022 17:18:38 GMT

Hi @Coney3173,

The agent you spoke to would be sharing the latest delivery guidance available at that time. I'm sorry if the information you were given is no longer accurate.

James

Re: Apple Watch series 8 delivery

Coney3173 — Thu, 15 Sep 2022 17:33:49 GMT

The data was changed to reflect the new delivery times on the 13th and I called on the 14th.

The agent made a mistake

Sent from my iPhone

Re: Apple Watch series 8 delivery

James_B — Thu, 15 Sep 2022 17:35:56 GMT

I'm sorry to hear that @Coney3173

James

Re: Apple Watch series 8 delivery

Coney3173 — Thu, 15 Sep 2022 17:40:49 GMT

No dramas.

The agent was actually really really nice, just a shame she got it wrong.

We all make mistakes.

Sent from my iPhone

Re: Apple Watch series 8 delivery

Hatton920 — Thu, 15 Sep 2022 19:46:55 GMT

Ordered mine on preorder day. No news from ee yet however my plan has changed and the ee order tracker says it’s been dispatched but nothing on dpd yet. I’m confident it will arrive tomorrow. I do have a phone coming tomorrow from ee too which is on dpd. Never known ee to package to devices together so I know it’s just the phone on dpd for now.

45mm midnight

Re: Apple Watch series 8 delivery

ThursdayNext_10 — Fri, 16 Sep 2022 10:28:43 GMT

Can I ask what you see in the App if you are waiting for the watch order? I wasn't expecting it on launch date as I only ordered mid-week but one call handler told me it would definitely be here today and another within 14 days 😃

My biggest concern is that I pre-ordered mine on Wednesday (by Phone) but I've not received any email or text confirmation. There is nothing showing in my app either. I have phoned up a couple of times and assured that it is on order but it seems strange I don't have a confirmation number.

If your watch is not due today are you able to see the confirmed order anywhere?

Thanks 🙂

Re: Apple Watch series 8 delivery

James_B — Fri, 16 Sep 2022 10:42:14 GMT

Hi @ThursdayNext_10,

Welcome to the EE Community.

Have you been given your order number? If not, our Customer Care Team will be able to share it with you so you can track your order at My EE - Orders.

James