topic iPhone 12 Pro problem in Apple Devices

iPhone 12 Pro problem

Ginger9 — Wed, 07 Sep 2022 01:09:50 GMT

Hello EE ‘s community

I have a huge problem with my IPhone 12 Pro, Apple said that needs to be replace for a new one because is a problem of the manufacturer and can’t be repair , because is nothing they can do because needs to be replace and EE said that they won’t replace my phone, I can’t make or received phone calls , messages or use internet, nothing at all, the phone is dead and EE continues charging me £69.00 per month without giving me service.
Does anyone know what can I do? It is anything legal I can do to resolve this situation?

Thank you in advance for any help.

Re: iPhone 12 Pro problem

Ginger9 — Wed, 07 Sep 2022 01:08:47 GMT

Hello EE ‘s community

Thank you in advance for any help.

Re: iPhone 12 Pro problem

Chris_B — Wed, 07 Sep 2022 04:32:50 GMT

@Ginger9 Do you have insurance on the device ? How long have you owned that device for ?
Your contract still has to be paid for even if the device is broken/lost/stolen that why you have insurance.

Re: iPhone 12 Pro problem

Leanne_T — Wed, 07 Sep 2022 06:47:47 GMT

Hi @Ginger9

Thanks for coming here.

Has the iPhone been damaged?

How long have you had the iPhone?

What was the reason Apple were unable to repair the device?

Leanne.