topic Re: Login from Chrome on Mac gives "You've successfully logged out" loop in Apple Devices

Login from Chrome on Mac gives "You've successfully logged out" loop

KevanAtt — Sun, 21 Aug 2022 11:41:52 GMT

Chrome Version 104.0.5112.101 (Official Build) (x86_64)

Re: Login from Chrome on Mac gives "You've successfully logged out" loop

James_B — Mon, 22 Aug 2022 07:19:58 GMT

Hi @KevanAtt,

Welcome to the EE Community. 🙂

Please can you try clearing your cookies and cache and let me know if you see the same issue?

Thanks

James

Re: Login from Chrome on Mac gives "You've successfully logged out" loop

KevanAtt — Mon, 22 Aug 2022 08:15:56 GMT

Yes, tried all that including closing down the browser, closing down the Mac, and just gone through the same loop trying to login from Chrome from scratch. No difference. The problem is still there. Thanks.

Re: Login from Chrome on Mac gives "You've successfully logged out" loop

KevanAtt — Mon, 22 Aug 2022 11:08:42 GMT

Also, replying to your community email using Mail has been returned as undeliverable, see below:

                  The mail system

<edev.prod|d360cc0|42d5b3b6-e159-4b17-806c-ed32206bd7b0@replybyemail-eu-west-1-prod-294259120.eu-west-1.elb.amazonaws.com>:
   mail for replybyemail-eu-west-1-prod-294259120.eu-west-1.elb.amazonaws.com
   loops back to myself
Reporting-MTA: dns; localhost
X-Postfix-Queue-ID: 7B82E76
X-Postfix-Sender: rfc822; xxxxxxxxxxxxxxxxxxxx
Arrival-Date: Mon, 22 Aug 2022 07:35:11 +0000 (GMT)

Final-Recipient: rfc822; edev.prod|d360cc0|42d5b3b6-e159-4b17-806c-ed32206bd7b0@replybyemail-eu-west-1-prod-294259120.eu-west-1.elb.amazonaws.com
Original-Recipient: rfc822;edev.prod|d360cc0|42d5b3b6-e159-4b17-806c-ed32206bd7b0@replybyemail-eu-west-1-prod-294259120.eu-west-1.elb.amazonaws.com
Action: failed
Status: 5.4.6
Diagnostic-Code: X-Postfix; mail for
   replybyemail-eu-west-1-prod-294259120.eu-west-1.elb.amazonaws.com loops
   back to myself

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Login from Chrome on Mac gives "You've successfully logged out" loop

James_B — Mon, 22 Aug 2022 09:07:31 GMT

Thanks for reporting these issues @KevanAtt

I'll feed it back to the team now.

James

Re: Login from Chrome on Mac gives "You've successfully logged out" loop

KevanAtt — Tue, 23 Aug 2022 08:48:41 GMT

EE Community email:

KevanAtt, we want to be sure you got the information you were looking for.

No, still waiting for a useful comment from an expert.

Re: Login from Chrome on Mac gives "You've successfully logged out" loop

Sean_D — Mon, 05 Sep 2022 10:05:48 GMT

Hi @KevanAtt,

Thanks for your continued patience while we look into this. I am sorry for the delay in getting back to you.

On the issue, you have described when trying to reply to a Community post via email. The Khoros support team have been unable to identify an issue or any error logs so they have asked a couple of questions.

When replying to a post via email, are you doing this through an email Client like Outlook, Thunderbird etc? If this is the case, would you mind trying to reply to a post using webmail?
Would it be possible for you to change your email address to an alternative and retest?

At the moment they can't identify an issue so need to investigate further so if you could help with the above questions that would be super helpful.

Cheers

Sean