topic Re: New phone, new sim but old number in Apple Devices

New phone, new sim but old number

EmPatts88 — Thu, 25 Aug 2022 06:53:23 GMT

Hi,

I have just upgraded my phone to iphone 11. I wanted to keep same number but they sent me a new sim with my old number on.

I have deleted all my details from old phone, also signed out of Apple ID.

My new phone is working with regards to wifi, my apps and what’s app etc…. However i can not make any calls out or receive any calls.

I have turned my phone off and on again.

My sim is clearly working as i am able to get on internet and my apps!!

Help!

Re: New phone, new sim but old number

Kirigaya_Kazuto — Thu, 25 Aug 2022 07:09:43 GMT

Turn off wifi - there is no way that Data can work, but not calls and texts - also IF the old SIM card is a nano sim, use that one instead of the new one

Re: New phone, new sim but old number

James_B — Thu, 25 Aug 2022 09:23:11 GMT

Hi @EmPatts88,

Welcome to the EE Community. 🙂

That's great advice from @Kirigaya_Kazuto. If your old SIM fits your new phone, you can continue to use it. If it doesn't please activate the new SIM at myaccount.ee.co.uk/activate-sim.

James