topic Re: Setting up mobile data on a Apple Watch in Apple Devices

Setting up mobile data on a Apple Watch

BigCat097 — Fri, 19 Aug 2022 20:01:33 GMT

Hi everyone, looking to see if anyone is having the same issue I've been having. When I attempt to purchase an Apple watch data plan on the Watch app, I get an error code 112. I've contacted the technical helpline a couple of times, but haven't gotten beyond them resetting the carrier settings. If you've had code 112, what actions did you take to fix it? Thanks in advance!

Watch: Series 7 (GPS+Cellular) WatchOS 8.7

Phone: iPhone 12 IOS15.6

Re: Setting up mobile data on a Apple Watch

Chris_B — Fri, 19 Aug 2022 21:04:22 GMT

@BigCat097 You want to update your iPhone to 15.6.1 it fixes a major security flaw.

Are you setting this up with Wi-Fi switched off on your phone ? You need too.

Re: Setting up mobile data on a Apple Watch

Schockwave — Fri, 19 Aug 2022 22:11:17 GMT

@BigCat097 , You also need to do this with wifi switched off on the watch, so both phone and watch are on cellular.

Re: Setting up mobile data on a Apple Watch

BigCat097 — Sat, 20 Aug 2022 10:55:06 GMT

Thanks for the heads up about the update! Tried it with Wi-Fi disabled, but it still comes up with the 112 error code.

Re: Setting up mobile data on a Apple Watch

BigCat097 — Sat, 20 Aug 2022 10:56:34 GMT

Thanks for the reply. I tried it with Wi-Fi disabled on both devices, and I still get error 112.

Re: Setting up mobile data on a Apple Watch

BigCat097 — Sun, 21 Aug 2022 10:18:31 GMT

Thanks for the inputs guys; after working with the level 2 techs, the problem was that an old landline was still showing up in my account, preventing the system from adding a line for the watch. Once they deleted that line, the mobile data activation went through without issues.

Re: Setting up mobile data on a Apple Watch

Schockwave — Sun, 21 Aug 2022 10:55:22 GMT

@BigCat097 , thank you for coming back and letting us know, glad you were able to get this sorted, although not sure what a landline has to do with setting up the watch, as I have an IPad as well as watch and phone, including broadband.

Re: Setting up mobile data on a Apple Watch

AppleMad31 — Sun, 21 Aug 2022 18:07:59 GMT

That’s incorrect, it can be set up on WiFi as well as 4G/5G