topic Wrong bills with my apple watch in Apple Devices

Wrong bills with my apple watch

Espada4001 — Mon, 08 Aug 2022 19:06:12 GMT

I bought 10GB for my apple watch series 7.
The problem is that the App Watch shows that I did not have a data plan for my Apple Watch and requires me to set up mobile data for my watch. When I log in to the EE website by clicking the ‘Set Up Mobile Data', it shows I am not currently eligible to buy an additional line for this device.

Re: Wrong bills with my apple watch

Schockwave — Mon, 08 Aug 2022 19:16:13 GMT

Hello @Espada4001 ,

Welcome to the community,

You need to set this up using your Apple Watch App on your phone. I would suggest unpairing the watch and starting again, connected to cellular, both on the Apple Watch and Phone, with wifi disabled, you should then when pairing get asked about setting up the cellular, hope this hel;ps.

Re: Wrong bills with my apple watch

Espada4001 — Tue, 09 Aug 2022 09:14:26 GMT

Hi @Schockwave ,

I have tried resetting and restarting the apple watch. It still doesn't work.

Something interesting I have found is I didn't charge for the plan. I checked my latest bill and found that I didn't charge for that.

So the problem is my watch cannot use data because I did not charge for that, and I also cannot buy another plan because I already have a 10 GB plan which didn't charge.

Re: Wrong bills with my apple watch

Chris_B — Tue, 09 Aug 2022 09:48:06 GMT

@Espada4001 how long have you been an EE customer for ?

Re: Wrong bills with my apple watch

Espada4001 — Tue, 09 Aug 2022 09:51:13 GMT

@Chris_B Only 2 weeks.

Re: Wrong bills with my apple watch

Leanne_T — Tue, 09 Aug 2022 10:42:11 GMT

Hi @Espada4001

Thanks for coming here.

If you give us a call on 150, the team will get this looked into for you.

Leanne.