topic Apple Music in Apple Devices

Apple Music

PeterD123 — Sat, 06 Aug 2022 07:16:43 GMT

Hi,

I get Apple Music free as a smart benefit.

Apple Music has been activated and displays as one of my 3 active smart benefits in the my EE app.

I have also received the following text message from EE,

“Hi from EE. Apple Music has been added to your account as a Smart Benefit. Start enjoying it now by confirming your account at applemusic.com/ee/welcome”

I have waited 1 week for activation to be fully processed but am still getting the following error message,

“No subscription through EE. Find out if you are eligible to try Apple Music for free.”

Could anyone help with a solution?

Thanks, Peter.

Re: Apple Music

Chris_B — Sat, 06 Aug 2022 07:57:29 GMT

@PeterD123 Apple Music doesn’t know you have this as part of your contract. You should have been sent a like to set this up, if you’re not received that best to call customer services to request it be sent.

Re: Apple Music

Leanne_T — Sat, 06 Aug 2022 08:16:11 GMT

Morning @PeterD123

Thanks for coming here.

Do you have the Apple Music Smart Benefit showing in your My EE app within add-ons?

Speak soon 🙂

Leanne.

Re: Apple Music

PeterD123 — Sat, 06 Aug 2022 08:44:48 GMT

As detailed in my first message,

“Apple Music has been activated and displays as one of my 3 active smart benefits in the my EE app.”

I have also received the following text message from EE,

“Hi from EE. Apple Music has been added to your account as a Smart Benefit. Start enjoying it now by confirming your account at applemusic.com/ee/welcome”

Re: Apple Music

Leanne_T — Sat, 06 Aug 2022 08:48:42 GMT

Thanks @PeterD123

In this case, please call us on 150 and the team can get this looked into for you and help you get set up 🙂

Leanne.