topic Re: Face ID not working in Apple Devices

Face ID not working

LIsaBod — Tue, 12 Jul 2022 05:52:40 GMT

My face id has stopped working. I tried setting it up again and if I manage to get the first scan done, but then I get the message 'face must match first scan'

I have tried turning off my phone and starting again. Re setting it but nothing works. Any suggestions?

Re: Face ID not working

Chris_B — Tue, 12 Jul 2022 06:33:23 GMT

@LIsaBod Have you tried cleaning the camera on the front of the device?

How long have you had this device?

Re: Face ID not working

LIsaBod — Tue, 12 Jul 2022 08:48:36 GMT

Hi,
Yes I have cleaned the front of the camera. The phone is just over a year old.

Re: Face ID not working

Leanne_T — Tue, 12 Jul 2022 09:18:06 GMT

Hi @LIsaBod

Thanks for coming to the community.

Can you try the steps in the Apple Support page here to see if this resolves the Face ID not working?

Thanks 🙂

Leanne.