topic Re: Phone number doesn't change in iphone-'settings'-'my number' in Apple Devices

Phone number doesn't change in iphone-'settings'-'my number'

Naran533 — Thu, 07 Jul 2022 14:45:58 GMT

Hi all, I just changed from another service to EE and kept my old number. As a new customer, I received an EE SIM card with a new number. My iPhone recognised the new number as 'my number' in 'Settings'-'Phone' then. Good job. Then my old number was successfully transferred 2 days later. But 'my number' kept being the new one. I tried to change the number myself by inputting the old number and clicked Save button, but this didn't work. I know this is me being obsessive-compulsive, but a wrong number saved in my phone may cause misleading. Has anyone solved the same problem and can help? Many thanks ❤️

Re: Phone number doesn't change in iphone-'settings'-'my number'

Leanne_T — Thu, 07 Jul 2022 15:13:19 GMT

Hi there @Naran533

Thanks for coming to the community.

Can you try going into Settings > Messages > Turn iMessage off and also Settings > FaceTime > turn off.

If you can then turn both back on, does the number change?

Thanks 🙂

Leanne.

Re: Phone number doesn't change in iphone-'settings'-'my number'

Naran533 — Thu, 07 Jul 2022 15:25:46 GMT

Hi @Leanne_T ,

You're amazing! It's solved!

Just with more trick: I turned off/on iMessage and FaceTime, the number didn't change until I clicked on the number. Then a loading circle appeared behind the number, after which the number changed. Phew! Relax now.

Thank you very much ❤️

Re: Phone number doesn't change in iphone-'settings'-'my number'

Leanne_T — Thu, 07 Jul 2022 15:30:59 GMT

Amazing @Naran533

Thanks for letting me know 🙂

I've had it before and this worked for me too!

Have a lovely night.

Leanne.

Re: Phone number doesn't change in iphone-'settings'-'my number'

Revila — Tue, 30 Aug 2022 13:48:46 GMT

Hai i just register the new ee SIM card but i used the same email with old SIM card the old SIM card already throw away i used the new SIM card but when i wont top up the number still the old one thx

Re: Phone number doesn't change in iphone-'settings'-'my number'

Leanne_T — Tue, 30 Aug 2022 14:22:33 GMT

Hi @Revila

Did you contact our mobile care team to register the SIM card and keep the same number?

Or, did you get a new mobile number?

Thanks.

Leanne.

Re: Phone number doesn't change in iphone-'settings'-'my number'

DrSJF16 — Wed, 05 Oct 2022 11:48:01 GMT

hello

Unfortunately I’m having the same problem and have tried turning off iMessage and FaceTime, then back on but it won’t then let me change to the correct “my number” under phone settings.

My number has ported over correctly otherwise and iMessage etc is working.

Any further ideas?

Thank you in advance for any suggestions 🙂

Re: Phone number doesn't change in iphone-'settings'-'my number'

Leanne_T — Wed, 05 Oct 2022 12:48:26 GMT

Hi @DrSJF16

Thanks for coming here.

How long ago did your number transfer?

Leanne.

Re: Phone number doesn't change in iphone-'settings'-'my number'

Bevtherev — Tue, 13 Dec 2022 13:20:36 GMT

Hiya, I’m having the exact same issue.

i have tried turning off iMessage & FaceTime, then I enter in my old number & save. Then turn back on iMessage & face time But it still shows the “new number”.

I’ve also tried it the other way round; change number, then turn off/on iMessage & FaceTime, still the same.

I’ve turned my phone on & off, still the same.

can you help please?

Re: Phone number doesn't change in iphone-'settings'-'my number'

Bevtherev — Tue, 13 Dec 2022 13:23:07 GMT

hi naran, can you please help as I have exact same issue. Can you tell me exactly what you did please? You mention you pressed on the number & got a loading circle…. Every time I try to press on to my number it deletes it. Help! It’s driving me potty 😬

Re: Phone number doesn't change in iphone-'settings'-'my number'

Chris_B — Tue, 13 Dec 2022 13:48:45 GMT

@Bevtherev turn off iMessage and FaceTime then restart the device then check your number in settings>phone. If it’s now correct, you can turn on iMessage and FaceTime again.

Re: Phone number doesn't change in iphone-'settings'-'my number'

Bevtherev — Tue, 13 Dec 2022 14:41:18 GMT

hi Chris, thanks for replying. I did as you suggest but the number is still showing up 😞

Re: Phone number doesn't change in iphone-'settings'-'my number'

Katie_B — Tue, 13 Dec 2022 15:16:07 GMT

Hi @Bevtherev.

When did you port your number to EE?

Katie.

Re: Phone number doesn't change in iphone-'settings'-'my number'

Bevtherev — Tue, 13 Dec 2022 16:06:38 GMT

hiya, I got a text message today telling me that everything had gone thru & to restart my phone. (People have been able to use my old number to call me since this morning however).

I did the restart & again tried to do the above actions. But it Still I still can’t “save” my old number

Re: Phone number doesn't change in iphone-'settings'-'my number'

Christopher_G — Tue, 13 Dec 2022 16:56:05 GMT

OK, thanks @Bevtherev.

I'd suggest speaking to our Mobile Care team so that they can check everything is done from our side.

Chris

Re: Phone number doesn't change in iphone-'settings'-'my number'

Chris_B — Tue, 13 Dec 2022 18:37:43 GMT

@Bevtherev You can not manually change the number yourself it’s taken from the SIM card. So don’t even bother try to change it as it will not stick. You’ll need to leave iMessage and FaceTime switched off until the number is correct in settings>phone. You might need to restart the device a few times. Just don’t enable iMessage or FaceTime until it’s shown correctly.

Re: Phone number doesn't change in iphone-'settings'-'my number'

Mary_Mogs — Mon, 15 May 2023 09:00:06 GMT

THANK YOU!

Re: Phone number doesn't change in iphone-'settings'-'my number'

Leanne_T — Mon, 15 May 2023 09:02:53 GMT

Glad you got the help you needed from the community @Mary_Mogs

Leanne 🙂

Re: Phone number doesn't change in iphone-'settings'-'my number'

DavidPatrick14 — Tue, 01 Aug 2023 12:25:15 GMT

hi i have the same problem and i cant turn imessage off on my phone

Re: Phone number doesn't change in iphone-'settings'-'my number'

James_B — Tue, 01 Aug 2023 13:15:20 GMT

Hi @DavidPatrick14 ,

Welcome to the EE Community. 🙂

What happens when you try to turn off iMessage?

James