topic Re: New iPhone 13, no signal in Apple Devices

New iPhone 13, no signal

JoolsM — Wed, 29 Jun 2022 16:09:22 GMT

I just took delivery of my new iPhone 13 and tried to switch everything over. I am an existing EE customer. Put my old SIM in the new phone & did not get a signal.

Went online, ordered an esim, scanned the QR code. It is asking me for a PIN that they have texted me but no PIN is coming through as I have no signal. I cannot call EE as I have no signal and no landline. Does anyone have a suggestion?

Re: New iPhone 13, no signal

bristolian — Wed, 29 Jun 2022 16:41:31 GMT

It sounds like you've bought the new phone as an upgrade.

@JoolsM wrote:

I just took delivery of my new iPhone 13 and tried to switch everything over. I am an existing EE customer. Put my old SIM in the new phone & did not get a signal.

Did your old SIM still work in your old phone?

I suspect that, in ordering a new SIM, your existing one may have now been deactivated. You may need to contact EE C/S who will have account access.

Can you borrow a friend or relative's phone to call instead? You could try calling using 0800 0798586 from a web-calling app such as Skype, or perhaps try a webchat session once you're logged into your myEE online account.

Re: New iPhone 13, no signal

Christopher_G — Wed, 29 Jun 2022 17:49:34 GMT

Hi @JoolsM

Welcome to the community.

I would recommend doing as @bristolian suggested. Our Mobile Care team will be able to check the status and will be in the best position to advise you further.

Let us know how you get on.

Chris