topic Re: Cannot connect EE underground Wi-Fi in Apple Devices

Cannot connect EE underground Wi-Fi

Arkson5 — Sun, 29 May 2022 10:15:07 GMT

Hello!

I’ve just transferred to EE Payg this month using bank card payment instead of topping up, and I can’t connect to the tube Wi-Fi, no matter restarting my phone or resetting the network settings. I’m wondering what should I do? Do I need to do something to activate it?

thanks!

Re: Cannot connect EE underground Wi-Fi

Chris_B — Sun, 29 May 2022 10:25:29 GMT

@Arkson5 Have a look at THIS it explains how this should work.

Re: Cannot connect EE underground Wi-Fi

Arkson5 — Sun, 29 May 2022 10:26:56 GMT

Hi, thanks for the reply.

Yes. I’ve read all these articles and tried everything they said but still I couldn’t connect to the Wi-Fi

Re: Cannot connect EE underground Wi-Fi

Jon_K — Sun, 29 May 2022 12:54:27 GMT

Hi @Arkson5.

If you've already followed all of the relevant steps, I'd recommend getting in touch with our Customer Care team so they can check to make sure your account is set up properly.

Jon