topic Re: iPhone general settings showing my old number after PAC in Apple Devices

iPhone general settings showing my old number after PAC

AlR95 — Mon, 04 Apr 2022 15:47:49 GMT

I Ported my number across when I joined EE, when people call me or text me that works fine. But In the iPhone settings it shows a different number and I get a constant notification warning me saying that after 30 days my number will be unregistered from my apple account! I’ve tried to type in my old number into settings it just won’t save!

Any help much appreciated

Re: iPhone general settings showing my old number after PAC

Schockwave — Mon, 04 Apr 2022 15:54:43 GMT

Hello @AlR95 ,

Welcome to the community,

Have you tried logging into Apple on their website and look at your account there?

Have you rang EE, not sure what they can do, but may be worth checking with them?

Have you also checked on My EE either via the web or app?

Re: iPhone general settings showing my old number after PAC

AlR95 — Mon, 04 Apr 2022 15:55:12 GMT

I’ve not called EE yet I’m likely gonna pop into the shop tomorrow as my number only ported Friday and they said they don’t port numbers over the weekend I wanted to wait and see if the problem would resolve itself!

Re: iPhone general settings showing my old number after PAC

Schockwave — Mon, 04 Apr 2022 15:56:46 GMT

@AlR95 , I would not worry too much it should all get sorted soon, but you are welcome to go into the shop, if you are worried.

Re: iPhone general settings showing my old number after PAC

DaMoon — Tue, 05 Apr 2022 14:11:20 GMT

@AlR95 I had this problem this morning after porting my number. What fixed it for me was to toggle off iMessages and FaceTime in settings and then switch them back on. My new number then saved and appeared as it should in settings and my contact card.

Re: iPhone general settings showing my old number after PAC

Schockwave — Tue, 05 Apr 2022 14:15:33 GMT

@DaMoon , very useful to know, hope that sorts it out for @AlR95, thank you for your input.

Re: iPhone general settings showing my old number after PAC

AlR95 — Tue, 05 Apr 2022 14:21:48 GMT

Hi all thanks for the help, I’ve managed to solve my issue by doing the following:

reset all network settings(was a pain as I lost all WiFi passwords but hey ao)

this then displayed the correct number in my settings

then to remove the message of my number not being registered to the device and would be removed from iMessage in 30 days time I had to remove them myself from both face time and iMessage and add them back myself seems to have solved my problem

thanks all for your help!! 😄

Re: iPhone general settings showing my old number after PAC

Schockwave — Tue, 05 Apr 2022 14:24:41 GMT

@AlR95 , glad you managed to get it all sorted, thank you for coming back and letting us know, there is always someone here to help, if you have a problem.