topic Re: Mobile hotspot not working in Apple Devices

Mobile hotspot not working

Hope971 — Mon, 10 Jan 2022 14:38:23 GMT

Since getting my new IPhone 13 pro in September my hotspot does not work. It does not show up when trying to connect any other device to it

Re: Mobile hotspot not working

mikeliuk — Mon, 10 Jan 2022 15:25:33 GMT

Hi @Hope971 ,

Have you already tried the steps at the below link?

https://support.apple.com/en-gb/HT203302

If you can't connect to Personal Hotspot with Wi-Fi

On the device that provides Personal Hotspot, go to Settings > Personal Hotspot, then follow these steps:

Make sure that Allow Others to Join is on.
Remember the device's Wi-Fi network name and password that appear on this screen. If you want to change the Wi-Fi network name, learn how to change your device name.
If you're using an iPhone 12 model or later, turn on Maximise Compatibility. Then try connecting your devices to your Personal Hotspot again.
Stay on this screen until you connect your other device to the Wi-Fi network.

On the device that needs to connect to Personal Hotspot, follow these steps:

Turn Wi-Fi off and back on.
Make sure you connect to the correct Wi-Fi network. The network name will be the same as the iOS device providing Personal Hotspot, and the Personal Hotspot icon may appear next to it.
If you see a password error when you try to join Personal Hotspot, check the Wi-Fi password: on the device that provides the Personal Hotspot, go to Settings > Personal Hotspot to see the Wi-Fi password.

Re: Mobile hotspot not working

Mohannadqandil — Sat, 23 Mar 2024 11:27:06 GMT

They waiting till you pay the money after that you get rubbish network

Re: Mobile hotspot not working

Mohannadqandil — Sat, 23 Mar 2024 11:30:31 GMT

Always keep lying to us what you’re written above, because if this service, and until I find alternative solutions, I’m gonna leave EE, for good, 4 years customer for them, I don’t know what happened to them last year, even my unlimited internet been chaneged to 120 gb.
cheeters

Re: Mobile hotspot not working

Leanne_T — Sat, 23 Mar 2024 11:49:47 GMT

Hi @Mohannadqandil

I am sorry to hear this.

Does your data show as unlimited in your EE app?

Are you unable to use your device as a mobile hotspot?

Leanne.

Re: Mobile hotspot not working

ChuckyLeeray — Sat, 18 Jan 2025 12:51:22 GMT

I’m on a iPhone 15pro max and I can only use my hotspot on another phone nothing else it tells me my connection is not strong enough when I’m paying over £200 a month with you I get where he is coming from the hotspot doesn’t work well at all on any of your devices my brought out right phone works better with a gifgaf SIM card and that’s not even unlimited data

Re: Mobile hotspot not working

Christopher_G — Sat, 18 Jan 2025 15:41:56 GMT

Hi @ChuckyLeeray

Welcome to the community.

Have you tried resetting your network settings on your iPhone?:

Tap Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings, then follow the prompts on the screen.

Also worth checking to make sure your software is fully up to date:

Tap Settings > General > Software Update.

Chris