topic Re: Apple Watch Cellular in Apple Devices

Apple Watch Cellular

eugeneocarroll — Sat, 25 Dec 2021 16:38:04 GMT

How do I get my Apple Watch cellular to work ie receive and make calls independently of the phone ☎️ cheers ta ps Merry Christmas 🎅🏻

Re: Apple Watch Cellular

Chris_B — Sat, 25 Dec 2021 20:36:31 GMT

@eugeneocarroll You have to be a contract customer and you set this up via the watch app on your iPhone. The contract for the watch is £7 per month and you’ll get 10Gb of data just for the watch.

Re: Apple Watch Cellular

eugeneocarroll — Sat, 25 Dec 2021 22:28:55 GMT

Bought the watch from ee with a data plan can’t see how you get it to work it’s about as clear as mud cheers for the reply though 😑

Re: Apple Watch Cellular

eugeneocarroll — Sat, 25 Dec 2021 22:29:47 GMT

I am also a contract customer with 3 contracts with them 😑

Re: Apple Watch Cellular

Leanne_T — Sun, 26 Dec 2021 09:17:45 GMT

Morning @eugeneocarroll

Thanks for posting 🙂

Have you tried the steps in our How do I pair my Apple Watch with my iPhone post?

Speak soon 🙂

Leanne.

Re: Apple Watch Cellular

eugeneocarroll — Sun, 26 Dec 2021 11:42:45 GMT

Good Morning watch is paired fine just can’t see how you get the cellular part to work independently of the phone which I was assured it would 🎅🏻🎅🏻

Re: Apple Watch Cellular

Leanne_T — Sun, 26 Dec 2021 12:04:45 GMT

Hi @eugeneocarroll

What happens when the watch is away from the phone?

Do you receive any notifications?

Thanks 🙂

Leanne.

Re: Apple Watch Cellular

eugeneocarroll — Sun, 26 Dec 2021 12:09:52 GMT

nothing at all can’t ring the watch or message it independently only picks up when with the I phone 12 all a bit frustrating to be honest one of the main reasons it was purchased so as to run independently

Re: Apple Watch Cellular

eugeneocarroll — Sun, 26 Dec 2021 12:47:23 GMT

Shall I post the watch number??

Re: Apple Watch Cellular

Leanne_T — Sun, 26 Dec 2021 13:56:40 GMT

Hi @eugeneocarroll

Thanks for coming back to me.

Please give us a call on 150 and the team will get this looked into for you.

Thanks 🙂

Leanne.

Re: Apple Watch Cellular

eugeneocarroll — Tue, 28 Dec 2021 10:48:46 GMT

I called yesterday spent an absolute age on the phone the watch still not working independently of the phone which was the whole point of me buying it, what an absolute shambles of a service and company

Re: Apple Watch Cellular

Leanne_T — Tue, 28 Dec 2021 16:08:41 GMT

Hi @eugeneocarroll

Thanks for coming back to me.

What did the team advise when you called?

Thanks 🙂

Leanne.

Re: Apple Watch Cellular

Chris_B — Tue, 28 Dec 2021 22:27:17 GMT

@eugeneocarroll How are you calling the watch ? Are you calling from your iPhone that’s paired to the watch ? If you are you can not do that as your calling yourself on your own number. The watch uses your iPhone number to receive/send the calls/texts.

Re: Apple Watch Cellular

eugeneocarroll — Wed, 29 Dec 2021 14:18:32 GMT

How am I calling the watch? I am trying to call the watch from my phone which is not paired to the watch it’s paired to my wife’s watch next question

Re: Apple Watch Cellular

eugeneocarroll — Wed, 29 Dec 2021 14:20:53 GMT

Restart phone restart watch unpair watch repair watch reinstall data plan and guess what it still does not work

Re: Apple Watch Cellular

Leanne_T — Wed, 29 Dec 2021 15:31:04 GMT

I am sorry to hear this is not resolved for you @eugeneocarroll

If you can get back in touch with our Mobile Care team they will get this looked into further for you.

Thanks.

Leanne.

Re: Apple Watch Cellular

Chris_B — Wed, 29 Dec 2021 16:07:57 GMT

@eugeneocarroll You say your watch not the watch that is paired to your wife’s phone. So it’s your wife’s watch not your watch.

Re: Apple Watch Cellular

eugeneocarroll — Wed, 29 Dec 2021 17:03:34 GMT

Yes that’s correct my wife’s watch which I purchased as a present to use with her phone which is on my account along with my daughters phone as well I purchased the watch from EE and added it to my account any more details required boss??

Re: Apple Watch Cellular

eugeneocarroll — Wed, 29 Dec 2021 17:04:57 GMT

Well they promised to call me back today I’m still waiting for a call back o won’t hold my breath though

Re: Apple Watch Cellular

eugeneocarroll — Fri, 31 Dec 2021 20:34:28 GMT

After constantly getting onto customer services, we eventually spoke to a lady who knew what to do and we are now up and running.

Peace out...