topic Re: Transfer e-sim to new phone in Apple Devices

Transfer e-sim to new phone

Uturn — Thu, 12 Nov 2020 17:13:00 GMT

Hi. I have my new iPhone arriving tomorrow and I will need to transfer the esim from my old iPhone to the new one. How do I do this? Please note that I have purchased the new iPhone directly from Apple and not EE. Thanks.

Re: Transfer e-sim to new phone

sambobmac — Thu, 12 Nov 2020 19:20:17 GMT

You’re not able to transfer an e-sim and instead will need to get a replacement e-sim sent out to you.

In normal circumstances you could just pop into an EE store for it, but as they’re shut you’ll need to contact CS to get them to post a replacement.

Give 150 a call, or try and get on the webchat in MyEE

Re: Transfer e-sim to new phone

Uturn — Fri, 13 Nov 2020 17:46:13 GMT

So I ordered a replacement eSIM and hopefully it arrives tomorrow. What happens after that? Does it automatically have my number or do I need to call EE customer support up to do something?

Re: Transfer e-sim to new phone

sambobmac — Fri, 13 Nov 2020 17:50:41 GMT

I think you’ll just need to activate it once you’ve got it on your new phone,

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/how-do-i-activate-and-set-up-my-new-sim

This guide should help outline the next steps

Re: Transfer e-sim to new phone

smallfish — Sat, 23 Oct 2021 21:35:28 GMT

Did they charge for the 'new' eSim?

Re: Transfer e-sim to new phone

Random6754 — Mon, 08 Nov 2021 15:32:58 GMT

Yes they do, its less than £1.50. Sorry, cant remember the exact amount

Re: Transfer e-sim to new phone

Carolinej80 — Tue, 11 Jan 2022 21:57:39 GMT

Yes it can be done as I have just done it. Set everything up on your new phone first and keep old phone switched on as you will receive a pin on it. Here is how you do it. Go on your EE app and log in. Tap on three lines in top corner. Go to settings/device/replace my sim/chose the correct phone number of e sim/go to instant download/select the device for e sim download to the correct phone/ download activate where you will then get a PIN number on your old phone. Enter this on new phone/ activate. I did this and it didn’t work so I panicked and rang EE. They advised me is can take 24 hours however in good old fashion technology I switched device on and off again and hey presto it’s worked. Hope this helps.

Re: Transfer e-sim to new phone

mlb10 — Wed, 12 Jan 2022 15:20:41 GMT

Hi Carolinej80 - Do you still need to order a new e-sim for the new phone first? Or do you just get the EE app on the new phone and follow your steps?

Re: Transfer e-sim to new phone

Nutmix — Wed, 26 Jan 2022 05:53:55 GMT

The marked solution is not a solution. The article asks how to transfer an esim not a SIM card

Re: Transfer e-sim to new phone

Carolinej80 — Wed, 26 Jan 2022 07:43:01 GMT

This is how you transfer your esim not a sim. Mine is working great. I also have a lobster actual sim in my phone as I spend time in Spain.

Re: Transfer e-sim to new phone

Carolinej80 — Wed, 26 Jan 2022 07:43:49 GMT

Just follow my steps

Re: Transfer e-sim to new phone

Carolinej80 — Wed, 26 Jan 2022 07:51:44 GMT

Like I said. This is definitely how you transfer an esim not a sim.

Re: Transfer e-sim to new phone

Nutmix — Wed, 26 Jan 2022 09:09:51 GMT

Unfortunately, getting a replacement esim did not work for me, as when I try to install it on the new iphone, it says "a dataplan form EE is already added to the iphone" because the data plan is transferred when you transfer form old to new. iphone offers no option to delete this non working data plan, No solution so far.

Re: Transfer e-sim to new phone

Carolinej80 — Wed, 26 Jan 2022 09:16:06 GMT

Mine worked after ten minutes. Try the instructions again. The ee technical support team were great at explaining what to do. You have to follow some instructions on your old phone too which I have explained that will disconnect you but leave you free to switch to new phone. It’s worked on both mine and and husbands new phones without a single problem. We use an actual lobster SIM card in phone so a esim is our only option. We did it all in Spain and worked. Try calling ee but my instructions should do the trick as they are step by step what I went through with ee.

Re: Transfer e-sim to new phone

paulrcurtis — Wed, 09 Nov 2022 16:49:15 GMT

I have to say, reading this thread, what a faff this is. I was going to download an eSIM to my new Pixel 7, but frankly a SIM can simply be popped out of a phone and popped into another. I see no advantage to having an eSIM, and losing my ability to use a phone for up to 24 hours.

If you could simply delete an eSIM, and download it to a new device, fine. But going by your detailed instructions (thanks) it is not that straightforward.

Or am I missing something?

Re: Transfer e-sim to new phone

Mike456456456 — Mon, 06 Feb 2023 12:06:48 GMT

I have found it useful when I have had 2 phones, in my case a work and personal one, I have the personal sim set up via esim and the work one is physical, saves carrying 2 phones around everywhere but I agree that a lot of people dont or wont need it.

Re: Transfer e-sim to new phone

Techhead — Thu, 09 Feb 2023 07:44:52 GMT

Unfortunately some of the advice in this thread is not up to date

When setting up a new iPhone it will transfer the esim from your old iPhone. It’s will even convert a physical SIM to esim if you want.

As Caroline says, If the phone is already setup, then you can use the My EE app to download the esim.

Re: Transfer e-sim to new phone

TeamGrieves — Thu, 01 Jun 2023 03:11:48 GMT

Did you have to pay anything at that point? I walked home with my device from the store not expecting any extra charges when transferring to the new one but it's an eSim so never transferred that before mysel.

Re: Transfer e-sim to new phone

Leanne_T — Tue, 20 Feb 2024 16:03:49 GMT

Hi @TeamGrieves

Thanks for coming here.

If you are transferring the eSIM to your new device there should be no charge, as you are not ordering a new eSIM.

Please see our What is an eSIM Help page and then look under the Can I transfer my SIM or eSIM to my new phone? section for more details 🙂

Leanne.

Re: Transfer e-sim to new phone

chg1282002 — Fri, 02 Jun 2023 14:51:00 GMT

rubbish ! last month I downward the esim from your EE app and it cost me £1.50 !