topic Re: Defective Samsung S25FE Sold to me on Contract by EE in Android Devices

Defective Samsung S25FE Sold to me on Contract by EE

GAudu — Wed, 09 Sep 2026 21:50:36 GMT

Despite sticking to EE for the past 14 years, I have been terribly disappointed by the bad Samsung S25FE that was sold to me on contract by EE in February this year. Within a month of purchase I had complained of how the phone network performance has been erratic.
The situation is worst now and new contract phone I got this year is unfit for purpose.
I now requested for a replacement of the phone and was told I cannot have a replacement again because it is more than one month of purchase. I contacted Samsung and they pushed my back to the dealer (EE). I am deeply disappointed that EE can treat their long standing customer this way.
If this my issue is not resolved, I will make this my last business with EE and will tell all members of my family to do the same.

Re: Defective Samsung S25FE Sold to me on Contract by EE

Northerner — Thu, 10 Sep 2026 07:04:38 GMT

Hi @GAudu

What do you mean "the phone network performance is erratic"

Have you checked the local network for issues: https://ee.co.uk/help/service-status

Thanks

Re: Defective Samsung S25FE Sold to me on Contract by EE

GAudu — Thu, 10 Sep 2026 07:51:25 GMT

The problem is with phone and not the local network. It randomly
disconnects from network until it's restarted before it would connect back.

Re: Defective Samsung S25FE Sold to me on Contract by EE

Northerner — Thu, 10 Sep 2026 11:31:31 GMT

Hi @GAudu

So it could be a SIM issue. Have you tried the SIM in another device.

Thanks

Re: Defective Samsung S25FE Sold to me on Contract by EE

Ali_A — Thu, 10 Sep 2026 13:32:53 GMT

Hi @GAudu

Sorry to hear your device is not performing as expected.

As @Northerner has suggested, if you have a physical SIM it's worth testing it in an alternative device to rule out any SIM issues.

If the fault follows your device, please give our customer service a call where a guide in the technical team can take the steps to investigate the issue, and arrange for repair of your device if required, as per warranty.

Alternatively, if you prefer, You can book a warranty repair directly with the manufacturer online through the Samsung UK Support Repair Portal

You can find out more at What to do if you have a problem with your device | Help | EE

Ali