Return pack not received after Trade in contract

mba768 — Tue, 01 Sep 2026 07:04:46 GMT

Hi, I upgraded my phone on 21st August and opted to get a monthly discount on the contract by trading my old phone in. After 10 days no return pack had been received although the new phone arrived within 1 day.

How long does it take for them to turn stuff round ?

I don’t want to run out of time to send back the old phone.

Thanks.

Re: Return pack not received after Trade in contract

Michael_D — Tue, 01 Sep 2026 09:45:35 GMT

Hi @mba768

Welcome to the community.

The trade-in pack would usually follow aa few days after the phone, but if you've not received anything yet I would recommend giving our customer service guides a call.

They'll will be able to check the trade-in on your account to make sure it has been recorded correctly and make sure the pack is sent to you.

Don't worry about running out of time, there is a period before any charges are applied and you'd receive reminders before any action is taken.

Michael

topic Return pack not received after Trade in contract in Android Devices

Return pack not received after Trade in contract

Re: Return pack not received after Trade in contract