topic Re: Can't activate visual voicemail in Android Devices

Can't activate visual voicemail

pwalk — Sat, 27 Jun 2026 11:54:32 GMT

I'm using a Samsung Galaxy A54. I activated visual voicemail by texting VISUAL to 150 as per the instructions, and got a text back after a while confirming it's ready to use. But I still can't toggle the visual voicemail setting on in the phone app (I use Google Phone). My software is up to date (in fact, it updated to the latest OneUI 8.5 last night) and I've restarted the phone, but no joy. Still can't turn the feature on. 🤔

Re: Can't activate visual voicemail

Northerner — Sat, 27 Jun 2026 11:48:03 GMT

Hi @pwalk

Try restarting your device.

It can take 24 hours to activate but on my Samsung it was a few minutes.

Thanks

Re: Can't activate visual voicemail

pwalk — Sat, 27 Jun 2026 11:53:48 GMT

Thanks @Northerner ,

I did restart after receiving the confirmation text (which arrived about 10 hours after the VISUAL request).

I'll wait a bit more and see.

Re: Can't activate visual voicemail

Northerner — Sat, 27 Jun 2026 11:58:48 GMT

Hi @pwalk

Try texting visual to 150 again.

This is odd. Try clearing Google phone cache. It might only work on the Samsung call app.

Thanks

Re: Can't activate visual voicemail

pwalk — Sat, 27 Jun 2026 17:24:46 GMT

I deactivated and reactivated the voicemail, also (as suggested by AI) with wifi turned off, cleared phone app cache, restarted etc - the setting still refuses to turn on. Looks like something is stuck at EE's end. I could call customer service but can't really be bothered, I only wanted to test the visual voicemail, but shame it doesn't seem to work out of the box as it should.

Re: Can't activate visual voicemail

Northerner — Sat, 27 Jun 2026 21:46:26 GMT

Hi @pwalk

Does it work on the Samsung call app

Thanks

Re: Can't activate visual voicemail

pwalk — Sat, 27 Jun 2026 21:56:37 GMT

Hi @Northerner ,

Strangely, the Samsung Call app doesn't seem to have a visual voicemail option at all in the voicemail settings.

Re: Can't activate visual voicemail

Northerner — Sun, 28 Jun 2026 06:24:00 GMT

Hi @pwalk

Try updating in the galaxy store.

You're definitely running Android 16?

Thanks

Re: Can't activate visual voicemail

pwalk — Sun, 28 Jun 2026 12:13:14 GMT

Hi @Northerner ,

Yes, Android 16 / OneUI 8.5 and latest versions of both phone apps.

Re: Can't activate visual voicemail

gaz2023 — Mon, 29 Jun 2026 07:23:16 GMT

Hi @pwalk ,

Try texting 'Visual ON' to 150 and see if that activates it. Then once you have the message back to say its either already activated or now activated, check the 'Visual Voicemail' setting with the Phone App. See below:

Further details under the Samsung section on Visual Voicemail | Mobile Help | EE

Re: Can't activate visual voicemail

pwalk — Mon, 29 Jun 2026 07:53:05 GMT

Thanks @gaz2023 ,

As explained, I've done it twice, and now third time texting VISUAL ON to 150. The setting in google phone app still can't be turned on, and in Samsung phone app it doesn't appear at all.

Is anyone from EE support available look into it for me?

Re: Can't activate visual voicemail

Chris_B — Mon, 29 Jun 2026 08:18:11 GMT

@pwalk You’ll need to call customer support for that. This is a public forum and there’s no access to your account from here

Are you on contract or PAYG ? You need to be on contract.

Re: Can't activate visual voicemail

Northerner — Mon, 29 Jun 2026 11:56:26 GMT

Hi @pwalk

This. Is the current Samsung version with the option under the voicemail settings on Samsung.

Re: Can't activate visual voicemail

pwalk — Mon, 29 Jun 2026 12:05:02 GMT

Well, that's really interesting, because my version appears newer than this!