topic Re: Can't activate visual voicemail in Android Devices

Can't activate visual voicemail

pwalk — Sat, 27 Jun 2026 11:54:32 GMT

I'm using a Samsung Galaxy A54. I activated visual voicemail by texting VISUAL to 150 as per the instructions, and got a text back after a while confirming it's ready to use. But I still can't toggle the visual voicemail setting on in the phone app (I use Google Phone). My software is up to date (in fact, it updated to the latest OneUI 8.5 last night) and I've restarted the phone, but no joy. Still can't turn the feature on. 🤔

Re: Can't activate visual voicemail

Northerner — Sat, 27 Jun 2026 11:48:03 GMT

Hi @pwalk

Try restarting your device.

It can take 24 hours to activate but on my Samsung it was a few minutes.

Thanks

Re: Can't activate visual voicemail

pwalk — Sat, 27 Jun 2026 11:53:48 GMT

Thanks @Northerner ,

I did restart after receiving the confirmation text (which arrived about 10 hours after the VISUAL request).

I'll wait a bit more and see.

Re: Can't activate visual voicemail

Northerner — Sat, 27 Jun 2026 11:58:48 GMT

Hi @pwalk

Try texting visual to 150 again.

This is odd. Try clearing Google phone cache. It might only work on the Samsung call app.

Thanks

Re: Can't activate visual voicemail

pwalk — Sat, 27 Jun 2026 17:24:46 GMT

I deactivated and reactivated the voicemail, also (as suggested by AI) with wifi turned off, cleared phone app cache, restarted etc - the setting still refuses to turn on. Looks like something is stuck at EE's end. I could call customer service but can't really be bothered, I only wanted to test the visual voicemail, but shame it doesn't seem to work out of the box as it should.