topic Re: Problems sending Whatsapp invite and other messenger related issues in Android Devices

Problems sending Whatsapp invite and other messenger related issues

PaulM1590 — Mon, 01 Jun 2026 07:18:21 GMT

I am trying to send an invite to join whatsapp but am getting a message in messenger saying "currently unable to send your message. It will send when the service becomes available".

Not been an issue before, but in the last month or 2 I have upgraded and now have the new security software/protection?

I doubt thats the issue, but thats the only change.

I have tried. Airplane mode off/on. Its a new contact so no duplicate number. I have checked my parental controls and although they dont match the EE help I cannot see an issue there. I have checked whatsapp data settings (although not restricted to whatsapp). I texted OFF to 150 but it came back to say my security default was already Off.

The number is an international number but I have never had problems before.

I tried getting help from the online chatbot but shocker it just wants to sell me stuff.

Not sure what else to check, and I dont really have the time to be on hold to EE during office hours when I should be working.

Re: Problems sending Whatsapp invite and other messenger related issues

Chris_B — Mon, 01 Jun 2026 07:21:50 GMT

@PaulM1590 your issue is with what’s app not EE.

Re: Problems sending Whatsapp invite and other messenger related issues

PaulM1590 — Mon, 01 Jun 2026 07:43:35 GMT

Whatsapp isnt sending the messages, messenger is. Whatsapp is up to date.

I have just tried switching phone to another network for over 8.30 mins then switching it back (a solution for a similar problem I saw elsewhere).

I will however pop over to the whatsapp community and see what they say so thanks for the pointer.

Re: Problems sending Whatsapp invite and other messenger related issues

Chris_B — Mon, 01 Jun 2026 12:43:43 GMT

@PaulM1590 Why are you using messenger to try and setup what’s app ? It’s two separate services. You setup in what’s app and you get sent a text message to confirm this is via the text message app on your phone.

Re: Problems sending Whatsapp invite and other messenger related issues

PaulM1590 — Mon, 01 Jun 2026 15:24:26 GMT

I am not,

I go into whatsapp > start a new chat > select a person > the person I want to select has "not in whatsapp send invite" so I click invite and whatsapp tries to text them the invite to download whatsapp.

The invite message is showing in my SMS messenger as failed to send for the reasons stated above.

I just click Invite against the persons name in whatsapp and it tries to text them using my sms client.

I also sent the person via another app the wa.me/{my number} but I am not sure they understand as English is not their primary language.

Re: Problems sending Whatsapp invite and other messenger related issues

PaulM1590 — Mon, 01 Jun 2026 15:27:37 GMT

the issue is I cant see why it is not sending, as my SMS is sending when i try and send a test message and I also receive sms not problem. I have reached out to whatsapp support to see if they can suggest what might be causing the issue.

as you can see from my initial message. I have tried a number of options with the kind of technical detail I dont normally get when people log IT tickets with me.

Re: Problems sending Whatsapp invite and other messenger related issues

Peter_W — Mon, 01 Jun 2026 15:53:46 GMT

Welcome to the Community, @PaulM1590

What format is the WhatsApp invite that you're trying to send?

If this is just a link it should be via SMS, which would have no issues, but if it's more complex than that, it may be trying to send as an MMS.

You need to have this set up on your account, and can be blocked by our account bars and spend caps.

Alternatively if you're on pay as you go, you would need to have credit in order to send this.

Peter

Re: Problems sending Whatsapp invite and other messenger related issues

PaulM1590 — Tue, 02 Jun 2026 06:55:25 GMT

It was the sms(?) message that automatically generates by default when you click invite to a contact on your phone that doesnt have whatsapp.

I suspect the issue might be that I may not have calls/text abroad switched on. I am going to call EE this morning and see if thats it. Normally I have been stood next to the person (abroad) when i add their whatsapp or LINE app and on a foreign sim so its not been an issue.

I tried to find the setting on my phone to switch it on, but the online help doesnt seem to match the EE website and apps menu system.

Re: Problems sending Whatsapp invite and other messenger related issues

PaulM1590 — Tue, 02 Jun 2026 07:02:10 GMT

I have been trying to send a whatsapp invite to somebody who is in another country. After multiple tests and searching I have finally found something that says I just cant send a text abroad, it needs something switching adding to my account.

Seems a bit year 2000 that is still a thing,

but

What do I need to do to get that switched on? can I do it by sending a message to 150? I only need sms so I can invite the person to whatsapp at the moment it errors out saying the service is not available.

Re: Problems sending Whatsapp invite and other messenger related issues

Chris_B — Tue, 02 Jun 2026 07:12:37 GMT

@PaulM1590 Text UNBAR to 150. Texts to none UK numbers are chargeable. Also make sure you’re using the correct county format for the number. Ie 44 is for the UK instead of the 0 at the start of the number

Re: Problems sending Whatsapp invite and other messenger related issues

Christopher_G — Tue, 02 Jun 2026 07:35:09 GMT

Fingers crossed the support team can help get this sorted out for you, @PaulM1590

Let us know what the cause was please. We're all intrigued. 🙂

Chris

Re: Problems sending Whatsapp invite and other messenger related issues

Christopher_G — Wed, 03 Jun 2026 08:03:30 GMT

Did you manage to get sorted, @PaulMoxon?

Chris

Re: Problems sending Whatsapp invite and other messenger related issues

PaulM1590 — Tue, 06 Oct 2026 18:52:17 GMT

No, I still cannot get it working. tried again with a different number, same issye

Re: Problems sending Whatsapp invite and other messenger related issues

Alex_H — Wed, 07 Oct 2026 07:40:24 GMT

Hi @PaulM1590,

Thanks for coming back to update us.

What did our team say when you got in touch? Is the other number you are trying also an international number? Have you been able to send successfully to UK numbers?

Alex