https://community.ee.co.uk/t5/Android-Devices/New-contract/m-p/1615427#M94195 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2027962">@HayleyHighes</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>We know how important it is for your account to be up-to-date, so I can understand your confusion that this isn't showing what you'd expect. Did you complete your upgrade in store, or was this done over the phone, or online?</P> <P>Rach</P> Wed, 29 Apr 2026 07:33:47 GMT Rach_H 2026-04-29T07:33:47Z https://community.ee.co.uk/t5/Android-Devices/New-contract/m-p/1615404#M94194 <P>I signed up for new contract and phone for myself yesterday and put 3 other plans to sim only deals.</P><P>The sim only deals have been updated on my EE app, however mine is still showing my old phone with old contract.</P><P>Is it because I havnt put my SIM in my new phone yet? I wouldn't think that but I don't know why my contract hasn't been updated because surely it's relevant to my SIM rather than handset thank you&nbsp;</P> Tue, 28 Apr 2026 22:06:19 GMT https://community.ee.co.uk/t5/Android-Devices/New-contract/m-p/1615404#M94194 HayleyHighes 2026-04-28T22:06:19Z https://community.ee.co.uk/t5/Android-Devices/New-contract/m-p/1615427#M94195 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2027962">@HayleyHighes</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>We know how important it is for your account to be up-to-date, so I can understand your confusion that this isn't showing what you'd expect. Did you complete your upgrade in store, or was this done over the phone, or online?</P> <P>Rach</P> Wed, 29 Apr 2026 07:33:47 GMT https://community.ee.co.uk/t5/Android-Devices/New-contract/m-p/1615427#M94195 Rach_H 2026-04-29T07:33:47Z