topic Re: How long do you usually have to wait till phone is sent? in Android Devices

How long do you usually have to wait till phone is sent?

Shinasu — Wed, 15 Apr 2026 16:19:11 GMT

Hi, just ordered a Samsung Galaxy Fold 7, it came through with an email of "Your plan details" but it kinda kicked me out after I did the upfront cost & still showed it in my basket. So just wondered if I needed to do it again? Ordered on Monday 20:29 if that helps.

Re: How long do you usually have to wait till phone is sent?

Chris_B — Wed, 15 Apr 2026 19:56:15 GMT

@Shinasu you need to call customer support about this. Does the payment shown as being taken from your bank account? Or does it show as pending ?

Re: How long do you usually have to wait till phone is sent?

Shinasu — Wed, 15 Apr 2026 21:05:18 GMT

Hey Chris, it says pending

Re: How long do you usually have to wait till phone is sent?

Ritu_D — Thu, 16 Apr 2026 08:59:21 GMT

Hi @Shinasu
I could imagine you are eager to receive your new phone.
Could you check in your spam/junk mail to see if your confirmation email is in there?
When a order is placed a payment request is sent to your bank, but the payment wont be taken until the order is processed. Your bank will set the payment aside "Pending" until we take it.

If for any reason the order does not get processed the bank will release the "pending" payment back into your account.

I would recommend Contacting Us, one of our guides will be able to check on your order for you.

Thanks

Ritu

Re: How long do you usually have to wait till phone is sent?

Shinasu — Thu, 16 Apr 2026 12:27:46 GMT

Thanks both, yes I ended up having to redo the order 👍

Re: How long do you usually have to wait till phone is sent?

Ritu_D — Thu, 16 Apr 2026 12:38:20 GMT

Thank you for coming back and letting us know @Shinasu

I am pleased your order is all sorted now.

Thanks

Ritu