topic Re: Honor redemption in Android Devices

Honor redemption

Mringram — Mon, 09 Mar 2026 12:40:30 GMT

I will never ever take a honor product again......ordered magic pro 8 good enough phone .....but redemption items were in league of the open...magic pad 3 , watch, charger ... Did redemption on day it open 22nd of January.... Not heard anything now a email nothing... States on page that came up with redemption code when I filled in information 45 days......which was last Friday.... When I email all I get is we are working on you claim generic email.... Never ever will I use this lot again

Re: Honor redemption

Schockwave — Mon, 09 Mar 2026 12:46:46 GMT

@Mringram , you can make a complaint here, which will get looked into:

https://ee.co.uk/help/contact-ee/complaint?_gl=1*d1pk2d*_gcl_aw*R0NMLjE3NzIxMDU3NzAuQ2p3S0NBaUEtX19NQmhBS0Vpd0FTQm1zQk9BY1lFVDExOC1EMmJfSHBCQ2czZDlHSmU0WG5DeVkzRE52VVhjc21CTERLeHFGQVIxbTBCb0MzRjBRQXZEX0J3RQ..*_gcl_dc*R0NMLjE3NzIxMDU3NzAuQ2p3S0NBaUEtX19NQmhBS0Vpd0FTQm1zQk9BY1lFVDExOC1EMmJfSHBCQ2czZDlHSmU0WG5DeVkzRE52VVhjc21CTERLeHFGQVIxbTBCb0MzRjBRQXZEX0J3RQ..*FPAU*NTkxMTYyODk2LjE3Njc3MTA5Njk.*_ga*NzExODc3MTIwLjE3Njc3MTA5NjE.*_ga_YEXV92BLZ6*czE3NzI5MTE5NTMkbzg4JGcxJHQxNzcyOTE1Nzg0JGo0OSRsMCRoMTc4MjA4NDAwOQ..*_fplc*U2g5d2F0V1QydWJmcXBhVGZKWEJTbk0zMXRDdWhacldnVzFCUE0wTkl4bGkxcSUyRmZoRm1vS2NsWUR5TlNsJTJCMU9KaFRTZERqTTglMkYzSFZFNDUzTHJpeGNaRzBuSlVRV3RIJTJGRGZBM3olMkI0ZkRUYWk4aExGdWVNMEs2Y3kza0xvQSUzRCUzRA..

Re: Honor redemption

Northerner — Mon, 09 Mar 2026 12:53:17 GMT

Hi @Mringram

Not sure how this an EE issue over a promotion offered by the manufacturer. Your post says you contacted them and they have said they are working on it As such they will (I assume) get in touch.

I would add the promotion is for "new" not good enough and it maybe you might not qualify.

https://ee.co.uk/help/mobile/gifts-with-purchases/honor-magic-pad-3-honor-choice-watch-2-pro-and-a-honor-wireless-charger-stand-when-purchasing-a-new-honor-magic-8-pro

Thanks

Re: Honor redemption

Ali_A — Mon, 09 Mar 2026 16:41:36 GMT

HI @Mringram

I know you'll be eager to receive your promotional items from the manufacturer as soon as possible.

Just having a look at their Promotions page FAQ's, I notice it says "Your items will be shipped to the address entered during your online claim submission within 45 days of the date your claim is successfully validated by our team."

Has it been over 45 days since receiving the email confirming your claim has been validated and accepted?

Ali

Re: Honor redemption

Mringram — Thu, 12 Mar 2026 23:17:37 GMT

As of Friday 13th march it will be 52 days

Re: Honor redemption

Linzi_H — Fri, 13 Mar 2026 09:24:40 GMT

Hi @Mringram

As it's now past the 45 days, I'd suggest visiting the page my colleague @Ali_A has shared above and getting in direct contact with Honor. If you head to the bottom of the page, there are different options to use for getting in touch. They'll be the best people to speak to about your claim with them.

Linzi

Re: Honor redemption

Mringram — Fri, 13 Mar 2026 11:21:48 GMT

Oh I have tried ... They must ask for sale information over and over ask me to be patient and that they have pased itv in to back-office team

Re: Honor redemption

Mringram — Thu, 19 Mar 2026 14:48:36 GMT

Yes it's over 45 days it's nearly 60 ....honor provide no emails confirming validation etc you get redemption code when you submit claim which I have when I did it on 22nd January