https://community.ee.co.uk/t5/Android-Devices/Can-t-Receive-Pin/m-p/1599697#M93940 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1929166">@SCThrawn</a></SPAN><BR /><BR />Thanks for coming to our community.<BR /><BR />The options for the PIN will be limited due to security, but if you can<A href="https://ee.co.uk/help/contact-ee/upgrade-mobile" target="_blank"> give our team a call</A>, they will be able to go through your options.&nbsp;<BR /><BR />Lesley</P> Wed, 04 Feb 2026 18:38:13 GMT Lesley_W 2026-02-04T18:38:13Z https://community.ee.co.uk/t5/Android-Devices/Can-t-Receive-Pin/m-p/1599628#M93939 <P>Since installing the latest update, my phone first became stuck in a repeated restart loop, and now won't turn on at all. I'm trying to use my upgrade to get a new phone, but it requires me to enter a pin code at the checkout, and I have no way to receive that pin code due to my phone not working. Is there any way I can get the code send some other way, such as to the email linked to my account?&nbsp;</P> Wed, 04 Feb 2026 16:23:42 GMT https://community.ee.co.uk/t5/Android-Devices/Can-t-Receive-Pin/m-p/1599628#M93939 SCThrawn 2026-02-04T16:23:42Z https://community.ee.co.uk/t5/Android-Devices/Can-t-Receive-Pin/m-p/1599697#M93940 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1929166">@SCThrawn</a></SPAN><BR /><BR />Thanks for coming to our community.<BR /><BR />The options for the PIN will be limited due to security, but if you can<A href="https://ee.co.uk/help/contact-ee/upgrade-mobile" target="_blank"> give our team a call</A>, they will be able to go through your options.&nbsp;<BR /><BR />Lesley</P> Wed, 04 Feb 2026 18:38:13 GMT https://community.ee.co.uk/t5/Android-Devices/Can-t-Receive-Pin/m-p/1599697#M93940 Lesley_W 2026-02-04T18:38:13Z