topic Re: Re: Unlocking a device in Android Devices

Re: Unlocking a device

Debh — Fri, 30 Jan 2026 16:19:05 GMT

Yes I'm having trouble adding number keeps saying problem with them

Re: Re: Unlocking a device

Debbie_G — Fri, 30 Jan 2026 19:06:32 GMT

Thanks for coming to the community.
If you’ve received a 16‑digit unlock code and you’re seeing an error when trying to add it, please restart your phone and try adding this again.

If you’re still having issues adding the number or entering the unlock code, please get in touch with our team so they can help get this sorted.

Debbie

Re: Re: Unlocking a device

XRaySpeX — Fri, 30 Jan 2026 19:25:56 GMT

Having inserted a non-EE SIM 1st.