topic Phone swap in Android Devices

Phone swap

njonesy001 — Thu, 11 Dec 2025 17:57:34 GMT

I am in a contract and have a Google pixel 9 phone but cannot get on with the phone. Is there any way to swap back to a trusted android S22 maybe?

Very good sales guy in shop but completely missold as not the same as a Samsung

Re: Phone swap

Chris_B — Thu, 11 Dec 2025 18:42:55 GMT

@njonesy001 If it was a store sale then there is no cooling off period.

Re: Phone swap

bristolian — Thu, 11 Dec 2025 21:10:41 GMT

Online & telesales based purchases in the UK come with a statutory 14days "change of mind" right of return - there is no such right with in-store purchases, the reasoning being that you have ample opportunity to inspect the goods prior to purchase.

EE retail stores have no "change of mind" returns policy, so your only option will be to either upgrade (and pay a hefty upgrade fee), or purchase whatever phone you want SIM-free. Sorry to say neither will be cheap, but you should be able to subsequently sell your current phone on the second-hand market, or potentially trade it in.