topic Re: Options unavailable on my talktalk email address in Android Devices

Options unavailable on my talktalk email address

carolina63 — Thu, 30 Oct 2025 20:46:01 GMT

My phone screen broke and I had it Fixed. I had to do a factory reset before the phone was repaired.

Before I had the phone repaired I could click on an email and the three dots and there were so options as report spam, move to, add label but they have disappeared.

Also if I am searching for emails from a company it would come up with all the emails from that company or person. Unfortunately it does not do that on my Google Pixel 7 pro phone.

Can anyone know how the search bar will find emails from a company or person. Also how to get the options back especially report spam please

Re: Options unavailable on my talktalk email address

Katie_B — Fri, 31 Oct 2025 13:05:57 GMT

Hi @carolina63.

Thanks for coming here.

If you have the latest version of the app and it is still not working as it should I would recommend getting in touch with TalkTalk.

They will be able to investigate this further for you.

Katie

Re: Options unavailable on my talktalk email address

bristolian — Fri, 31 Oct 2025 14:41:14 GMT

Are you using the same email app on your new phone as you were your old phone?

I've no idea what email app the Pixel series uses, but the Samsung stock one allows searching on "from", "to", "subject" or "all! fields.

Re: Options unavailable on my talktalk email address

carolina63 — Fri, 31 Oct 2025 15:41:40 GMT

Hello I am using the same app as I did before the phone was repaired

Re: Options unavailable on my talktalk email address

Peter_W — Fri, 31 Oct 2025 16:18:02 GMT

Hey again @carolina63!

Without knowing the exact email app you're using, it's hard for us to recommend which steps you need to take to get this resolved.

If it's a dedicated Talk Talk branded app, you're definitely best off speaking with them like @Katie_B recommended, as it's not really something we could provide support for.

If you haven't already I would recommend making sure the phone you've received back, along with all its apps, are fully up to date too.

Peter

Re: Options unavailable on my talktalk email address

carolina63 — Fri, 31 Oct 2025 17:21:03 GMT

I am using the Gmail app.

I have contacted talktalk and I am in an ongoing conversation with them.

This issue only happened after my screen broke so I am unsure why it is Talktalk's fault

Re: Options unavailable on my talktalk email address

Ali_A — Sat, 01 Nov 2025 12:40:12 GMT

It sounds like this is an issue with the email app itself @carolina63

I'd recommend having a look at the following Gmail help pages:
Report spam in Gmail and Search in Gmail

If your Gmail app is not responding in the way it should, as with any app you may need to refresh the app by uninstall and reinstalling it.

Should you continue to face an issue with the functionality of the app, you can use the Gmail Help pages where you can reach out for further support.

Ali

Re: Options unavailable on my talktalk email address

carolina63 — Sat, 01 Nov 2025 15:53:17 GMT

Hello

Thanks for replying. I will try what you suggested

Re: Options unavailable on my talktalk email address

Ali_A — Sat, 01 Nov 2025 16:00:47 GMT

You're welcome @carolina63

Please keep us updated with how you get on.

Ali