topic Re: My phone is frozen in Android Devices

My phone is frozen

Sarah112244 — Thu, 16 Oct 2025 09:25:05 GMT

My Samsung 22+ has decided to freeze completely I can't reset or turn my device off I am on my tablet which I am unable to phone ee on as its unable make phone calls I don't know what to do

Re: My phone is frozen

Schockwave — Thu, 16 Oct 2025 09:44:22 GMT

Hello @Sarah112244 ,

Welcome to the community,

You should be able to force it to switch off, on the IPhone it is the side button and and the sound down button pressed together, which should switch it off. You should be able to find the instructions how to do this via the manual, which you can find for your Samsung on the Samsung website or by doing a search.

Re: My phone is frozen

Sarah112244 — Thu, 16 Oct 2025 10:20:55 GMT

Thank you I have done it now with the side buttons and pressing down on
them hard

s robinson

Re: My phone is frozen

Ritu_D — Thu, 16 Oct 2025 10:45:05 GMT

Thanks for getting back to us @Sarah112244

I am pleased to hear what Schockwave suggested has worked.

Have a great day

Ritu

Re: My phone is frozen

Schockwave — Thu, 16 Oct 2025 10:58:29 GMT

@Sarah112244 , thank you for letting me know that it worked, glad you have got it sorted, you are welcome.