topic Update prompted unlock with password - help please in Android Devices

Update prompted unlock with password - help please

julie6518 — Wed, 08 Oct 2025 21:17:37 GMT

My phone did an update and I was prompted to unlock the screen with my passcode rather than my finger print and I can't remember my 6 digit passcode.

How do I get into my phone. I'm locked out currently as too many attempts!

Re: Update prompted unlock with password - help please

XRaySpeX — Wed, 08 Oct 2025 23:08:22 GMT

You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Home > Plans & Subs > Unlock your SIM / eSIM.

Re: Update prompted unlock with password - help please

julie6518 — Wed, 08 Oct 2025 23:25:49 GMT

Where do I enter the PUK code if I can't get passed the screen lock screen because I can't remember my screen lock pin?

Re: Update prompted unlock with password - help please

bristolian — Thu, 09 Oct 2025 07:27:53 GMT

@julie6518 wrote:
I can't get passed the screen lock screen because I can't remember my screen lock pin?

Unless you have Samsung "Find my mobile" setup to remotely unlock, you will have to factory reset your phone.