topic Re: RCS not working on EE in Android Devices

RCS not working on EE

Abisub — Thu, 02 Oct 2025 20:30:53 GMT

Hi, I can’t get RCS (chat features) to work on my phone with EE. The chat features status just shows [“Unavailable” / “Setting up…”].

Here’s what I’ve tried so far:

Restarted my phone

Updated Carrier Services

Cleared cache and data in the Messages app

Toggled chat features on/off

Tested on both Wi-Fi and mobile data

None of this has worked. Could someone confirm if this is an EE provisioning issue, or if there’s something else I need to do to get RCS working?

Thanks iadvance for any help

Re: RCS not working on EE

Schockwave — Fri, 03 Oct 2025 09:01:44 GMT

Hello @Abisub ,

Welcome to the community,

I do not have Android, but just wondered whether you have checked settings and then messages to see if it is switched on to be able to use RCS, as it should work. I have Apple and that is where I would check, that is settings and then apps and then messages.

Re: RCS not working on EE

Ritu_D — Fri, 03 Oct 2025 10:00:36 GMT

Hi @Abisub

Welcome to the community and thank you for advising all the steps you have tried so far.

Please could you check that you have RCS messages turned on.

Go to messages > Tap on your photo icon or profile > Tap on message settings > Tap general > Check if RCS is toggled on.

Make sure your phone is on the latest software.

Thanks

Ritu

Re: RCS not working on EE

Abisub — Fri, 03 Oct 2025 12:57:21 GMT

Hi,

I cannot activate RCS on my S25 ultra, the status stays always on configuration...and when i try to do it on my pixel fold it Works properly...any recommandation ?

Re: RCS not working on EE

Schockwave — Fri, 03 Oct 2025 13:26:08 GMT

@Abisub Have you checked settings, messages to see if RCS is switched on? You may need to do this.

Re: RCS not working on EE

Northerner — Fri, 03 Oct 2025 13:29:22 GMT

Hi @Abisub

Look for the app under settings - applications and clear the cache/data.

Try again.

Which messenger app are you using.

Lastly are you in the UK and on contract or PAYG.

Thanks

Re: RCS not working on EE

Abisub — Fri, 03 Oct 2025 13:32:48 GMT

yes

Re: RCS not working on EE

Abisub — Fri, 03 Oct 2025 13:38:53 GMT

i am using Google message .yes i am in uk

Re: RCS not working on EE

Abisub — Fri, 03 Oct 2025 21:02:26 GMT

“I’m trying to enable RCS chat features in Google Messages, but I never receive the SMS verification code. Could you check if RCS/Advanced Messaging is provisioned for my number and, if needed, reset or reprovision it?”

Re: RCS not working on EE

Northerner — Sat, 04 Oct 2025 05:04:22 GMT

Hi @Abisub

It doesn't need authorization it should be activated under settings automatically if you're logged into your Google account and the SIM is active.

Are you PAYG or pay monthly contract.

Thanks

Re: RCS not working on EE

Ali_A — Sat, 04 Oct 2025 07:42:07 GMT

Hi @Abisub

Please try using Samsung Messages and activating the RCS service/Chat service.

Ali

Re: RCS not working on EE

Abisub — Sat, 04 Oct 2025 14:27:04 GMT

[Mod Edit : Image rejected as it contains personal details]

Re: RCS not working on EE

Abisub — Sat, 04 Oct 2025 09:27:35 GMT

I already try but isn't activated

Re: RCS not working on EE

Ali_A — Sat, 04 Oct 2025 14:39:35 GMT

@Abisub

Please check the correct mobile number is showing in the settings- go to settings > About phone > phone number.

Just to confirm, you have completed all the following steps to resolve an S25 Ultra RCS status stuck on "configuration,"-
Clear the cache and data for the Google Messages app and Carrier Services, restart your phone, then go to Messages settings and tap Retry on the RCS chats (Chat features) to verify your number again.

Clear Cache and Data

Long-press: the Google Messages app icon on your home screen or app drawer.
Tap the app info or I icon that appears.
Tap on Storage.
Tap Clear cache and then Clear data.
Do the same for the Carrier Services app: go to Settings > Apps, find Carrier Services, and clear its cache and data.
Restart: your S25 Ultra phone.

Retry RCS Chats

Open the Google Messages app.
Tap your profile picture or initials in the top right.
Tap Messages settings, then select RCS chats or Chat features.
Tap the Retry or Verify your number option to initiate the process again.

Following that try toggling Airplane Mode on, wait a minute, then disable it. Re-open Google Messages and check the RCS status.

If the above steps don't work, please give Customer Service a call where a guide in the Technical team will be able to look into this for you.
They may need to send a Network Message Update to your SIM card for the Messaging Service to detect your number correctly.

As a last resort, try disabling RCS chat features, leaving them off for several days (up to a week), and then re-enabling them to force a new verification process with the RCS server.

Ali