topic Re: Samsung Update October 2nd Massive Problems in Android Devices

Samsung Update October 2nd Massive Problems

Gus1860 — Thu, 02 Oct 2025 16:42:22 GMT

I updated my S25 Edge this morning.

Now I have no mobile data and cannot make calls.

Re: Samsung Update October 2nd Massive Problems

Northerner — Thu, 02 Oct 2025 16:52:29 GMT

Hi @Gus1860

Run device care and then restart your device.
Make sure mobile data is active.
You might need to boot into recovery mode and clear the cache.

Can you confirm your device was purchased from EE and that you're in the UK.

Does your SIM work in another device.

Thanks

Re: Samsung Update October 2nd Massive Problems

bristolian — Thu, 02 Oct 2025 17:13:37 GMT

@Gus1860 wrote:
I have no mobile data and cannot make calls.

Does your phone show network coverage?

Re: Samsung Update October 2nd Massive Problems

Rach_H — Fri, 03 Oct 2025 17:43:17 GMT

Hi @Gus1860,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your phone. I'd certainly recommend following the steps recommended above by @Northerner and checking your coverage as @bristolian has suggested.

If you aren't currently showing service our Network Status Checker will show if there is any work being carried out nearby which may be impacting you.

Rach

Re: Samsung Update October 2nd Massive Problems

Gus1860 — Fri, 03 Oct 2025 17:48:47 GMT

Hi thank you for the reply.

The problem was solved this morning. EE had blacklisted my account in error and didn't have the courtesy to inform me.

Re: Samsung Update October 2nd Massive Problems

Ali_A — Sat, 04 Oct 2025 07:54:27 GMT

Thanks for keeping us updated with this @Gus1860

Glad to hear its been corrected and you're up and running again.

Ali