topic Re: American Voicemail in Android Devices

American Voicemail

Mark1217 — Tue, 23 Sep 2025 21:08:39 GMT

My Pixel 8 came back from a repair last week. Prior to being sent off I had to do a factory reset.

Since getting it back, my EE voicemail is now be bypassed by some american-accented alternative voicemail (presumably a google version). It stops messages being recorded normally and instead gives me a message transcript. What's the deal???

I've spent ages online trying to find a fix, I've been through all the settings I can think of and those suggested on different searches. Is this a problem other people have found? Help!

Re: American Voicemail

Christopher_G — Wed, 24 Sep 2025 08:49:00 GMT

Hi @Mark1217

Welcome to the community.

I know you've mentioned that you've been through some settings. Does the voicemail number in your phone settings still show the EE Voicemail number? To check it, follow these steps:

Open the Phone app, tap the three-dots (⋮), select Settings, then Voicemail, Advanced settings, and Setup. Finally, select Voicemail number, EE voicemail number +447953222222.

Chris

Re: American Voicemail

truCido — Wed, 24 Sep 2025 09:00:04 GMT

Sounds like Google Call Screen? https://support.google.com/phoneapp/answer/9118387?hl=en-GB

Re: American Voicemail

Mark1217 — Wed, 24 Sep 2025 18:55:40 GMT

Hi, thanks for this. Yes I can confirm that the EE number is correct. Cheers

Re: American Voicemail

Mark1217 — Wed, 24 Sep 2025 19:11:03 GMT

Hi, I've looked through the link but, unfortunately, there isn't anything there that'll sort the problem. I'll give EE customer services a ring. Thanks for replying

Re: American Voicemail

Ali_A — Fri, 26 Sep 2025 08:52:02 GMT

Hi @Mark1217

You appear to have Google's "Take a Message" feature activated.

Google's Pixel "Take a Message" feature provides real-time call transcription for missed or declined calls, allowing you to see a caller's message as they speak, rather than waiting for a voicemail.
A transcript and audio of the message will appear in your call history.

To disable it, open the Google Phone app, tap More (the three dots) > Settings > Take a Message, and turn the feature off.

Ali

Re: American Voicemail

Mark1217 — Tue, 30 Sep 2025 22:09:21 GMT

Thank you for this - it was really helpful and seems to have solved the problem. I appreciate it.

Re: American Voicemail

Mark1217 — Tue, 30 Sep 2025 22:09:49 GMT

All solved - thanks for your help and suggestions

Re: American Voicemail

Katie_B — Wed, 01 Oct 2025 07:16:07 GMT

It's great to hear this is now resolved @Mark1217.

Thanks for letting us know.

Katie