topic Re: Notification problem, I don't receive any notifications in Android Devices

Notification problem, I don't receive any notifications

Andy713 — Tue, 09 Sep 2025 11:13:48 GMT

I am having notification problems, I am not getting notified about any texts or WhatsApp messages I receive.I have tried all the obvious techniques and can't find any other way of sorting it.

Re: Notification problem, I don't receive any notifications

bristolian — Tue, 09 Sep 2025 11:24:24 GMT

Can you be more specific on what "all the obvious techniques" are, that you've tried so far?

Are you using Android or Apple?

When did you last receive any notifications?

Re: Notification problem, I don't receive any notifications

Andy713 — Tue, 09 Sep 2025 12:29:33 GMT

I'm not receiving any notifications from my Motorola g50.EE had a service
problem which they have now fixed, Would me not receiving any
notifications, But if I go into text messages a message is there, Same
thing with WhatsApp.

Re: Notification problem, I don't receive any notifications

Chris_B — Tue, 09 Sep 2025 12:39:55 GMT

@Andy713 Is notifications enabled for those apps ? Is a do not disturb option enabled?

Re: Notification problem, I don't receive any notifications

bristolian — Tue, 09 Sep 2025 12:48:45 GMT

On an Android phone, following Settings > Notifications > App notifications

Ensure the apps you have issues with, have notifications enabled.

Re: Notification problem, I don't receive any notifications

Andy713 — Tue, 09 Sep 2025 13:00:33 GMT

Yes,It is.

Re: Notification problem, I don't receive any notifications

Lesley_W — Tue, 09 Sep 2025 15:45:16 GMT

Hi @Andy713

Thanks for coming to our community.

Were you able to check the do not disturb option that @Chris_B suggested?

Lesley

Re: Notification problem, I don't receive any notifications

Andy713 — Tue, 09 Sep 2025 16:36:33 GMT

Hi Lesley,Yes I did check it and that was turned on.

Re: Notification problem, I don't receive any notifications

bristolian — Tue, 09 Sep 2025 16:47:37 GMT

I don't think a DND stops notifications. It just makes them silent.

Re: Notification problem, I don't receive any notifications

Lesley_W — Tue, 09 Sep 2025 17:19:33 GMT

Thanks for checking that @Andy713

Have you turned that off now? Are notifications coming through?

Lesley

Re: Notification problem, I don't receive any notifications

Andy713 — Tue, 09 Sep 2025 17:44:33 GMT

I have turned them off and still nothing 😟, EE have just mended a problem
with their service, I don't know if the two are connected or not.

Re: Notification problem, I don't receive any notifications

Lesley_W — Tue, 09 Sep 2025 17:49:29 GMT

It's unlikely any work in your local area would affect your phone in this way @Andy713

What else did you try, have you restarted the phone?

Lesley

Re: Notification problem, I don't receive any notifications

Andy713 — Tue, 09 Sep 2025 18:30:33 GMT

I've gone through all my notifications in the settings and they are the
same, I have even turned the phone off for five minutes to see if that
would work.As before.Oh ok, I did wonder if the two were connected,As it's
only been doing this since the network problem.

Re: Notification problem, I don't receive any notifications

Lesley_W — Wed, 10 Sep 2025 14:11:41 GMT

Thanks for the extra info @Andy713

It sounds like something out technical team can have a look at. You can see how to contact them here Contact Us To Request Technical Support for Mobile Phone.

They will be able to go through some steps to try to get this working as normal.

Lesley

Re: Notification problem, I don't receive any notifications

Andy713 — Wed, 10 Sep 2025 14:57:33 GMT

Thank you Lesley for your Helpful input, I am going into an EE shop
tomorrow morning, I hope they can do it there and then,As I can't afford a
new phone at the moment,Due to my circumstances.I Also haven't got a
landline now to fall back on.Hopefully it's something simple for them to do
in the store and possibly I'll be able to fix in future if it happens again.

Re: Notification problem, I don't receive any notifications

bristolian — Wed, 10 Sep 2025 15:11:06 GMT

@bristolian wrote:
I don't think a DND stops notifications. It just makes them silent.

I retract this, depending on which Android version you're running.

Android 15 does allow customisation of how notifications behave when in DND mode.

Re: Notification problem, I don't receive any notifications

Lesley_W — Wed, 10 Sep 2025 15:16:04 GMT

The store will definitely help have a look over your phone @Andy713

If it's a fault, they can look at repair options with you rather than needed to buy a new phone.

Hope you get sorted.

Lesley

Re: Notification problem, I don't receive any notifications

Andy713 — Wed, 10 Sep 2025 15:17:33 GMT

I have a Motorola g50,If that helps I am coming into my local EE shop in
town tomorrow morning, So hopefully they'll be able to sort it out in store
for me, I can't let them send the device away as I've not got a landline
and can't afford a new phone due to my circumstances, I'm hoping it's
something easy to sort out, Even for me to do it myself if it unfortunately
happens again.Kind regards Andrew.

Re: Notification problem, I don't receive any notifications

Andy713 — Wed, 10 Sep 2025 15:19:33 GMT

Thank you Lesley, I will let you know what happens, I can't not be without
my phone for even a night really.Much appreciate your input.Kind Regards
Andrew.