topic Phone locked not sure why? in Android Devices

Phone locked not sure why?

Catate — Sun, 07 Sep 2025 20:30:55 GMT

Phone has locked, galaxya34. Don’t know why ? It doesn’t have a PIN number to open it. Can receive calls but it will only let me make an emergency call. Have tried holding down power and volume buttons this doesn’t work. I don’t know my imei number. Please can anyone help?

Re: Phone locked not sure why?

Katie_B — Mon, 08 Sep 2025 06:50:58 GMT

Hello @Catate.

Welcome to the community.

Did you purchase your phone direct with EE?

Are you being asked for an unlock code?

Have you previously been able to use the phone OK?

Katie

Re: Phone locked not sure why?

bristolian — Mon, 08 Sep 2025 07:19:37 GMT

@Catate wrote:
Phone has locked, galaxya34. Don’t know why ?

Does your phone show a message on the lock screen? Anything to indicate what kind of unlock code it's needing?

Re: Phone locked not sure why?

Catate — Mon, 08 Sep 2025 07:23:33 GMT

Just a padlock.
If I swipe it comes up,with enter pin, numbers 1-9 and emergency call.

Sent from Yahoo Mail for iPad

Re: Phone locked not sure why?

Catate — Mon, 08 Sep 2025 07:25:33 GMT

Yes I did
No. Asking for PIN number of 4 characters but have never used a pin to open phone
No. Just a padlock at top of screen. I have no idea what caused it to lock

Sent from Yahoo Mail for iPad

Re: Phone locked not sure why?

bristolian — Mon, 08 Sep 2025 08:01:13 GMT

That's the prompt for a device PIN. You will need to enter the PIN to progress past the prompt.