topic Re: Samsung unlock failed in Android Devices

Samsung unlock failed

EddieH — Mon, 11 Aug 2025 18:14:07 GMT

I have used the EE online unlock code generator and It returned a invalid code.

I have used 3 attempts on my Samsung S5 mini

And worried that I may lock it permanently.

The IMEI and unlock code has been checked 3 times. Any help would be appreciated thanks

Re: Samsung unlock failed

EddieH — Mon, 11 Aug 2025 18:18:21 GMT

I have used the EE online unlock code generator and It returned a invalid code.

I have used 3 attempts on my Samsung S5 mini

And worried that I may lock it permanently.

The IMEI and unlock code has been checked 3 times. Any help would be appreciated thanks

Re: Samsung unlock failed

Leanne_T — Tue, 12 Aug 2025 07:31:28 GMT

Hi there @EddieH

Thanks for coming to the community.

What is the exact message showing on the Samsung before you enter the unlock code? Are you using another network SIM when entering the unlock code you have been provided?

Speak soon 🙂

Leanne.

Re: Samsung unlock failed

Matt_124 — Tue, 12 Aug 2025 12:50:57 GMT

Have you tried entering the last 8 digits of the code, followed by the first 8 digits?

Re: Samsung unlock failed

EddieH — Tue, 12 Aug 2025 13:49:02 GMT

"SIM NETWORK UNLOCK PIN" and the code generator only gives eight numbers not 16 as described in other posts. Thanks

Re: Samsung unlock failed

Matt_124 — Tue, 12 Aug 2025 13:57:25 GMT

Just to confirm, the "EE online unlock code generator" you are using is this one?

https://ee.co.uk/plans-subscriptions/mobile/settings-permissions/device-unlock

Re: Samsung unlock failed

EddieH — Wed, 13 Aug 2025 19:06:04 GMT

Yes this is the generator I used.

I don't know how many attempts before It's locked forever but I used 3

Re: Samsung unlock failed

Ali_A — Thu, 14 Aug 2025 07:06:01 GMT

HI @EddieH

It's best not to try any further. Please give Customer Service a call where a guide will be able to raise a ticket with our unlocking team to manually check and generate the unlocking code for you.

Ali

Re: Samsung unlock failed

EddieH — Thu, 14 Aug 2025 17:16:31 GMT

Hi Ali

I have called customer service but it seems to be automated I have followed various options but a I'm unable to talk to someone ,the best option i could get was to download the unlock tool but I guess it's the same as the online one. So how do I contact the unlocking team .?

Regards. Eddie

Re: Samsung unlock failed

Debbie_G — Thu, 14 Aug 2025 17:57:09 GMT

Thanks for letting us know @EddieH.

If you give our team a call on 150 from an EE Device, or 0800 956 6000 from any other device. You can either select option 1 to use the visual service. Or select option 2, followed by option 1, option 1, option 1. This will connect you to one of our Mobile Guides, who will be able to help you with getting your handset unlocked.

Debbie