topic Re: My phone is not working - Moisture detected after phone update in Android Devices

My phone is not working - Moisture detected after phone update

Hayleypearce — Tue, 01 Jul 2025 07:53:25 GMT

Have you had any help my phone been sent away twice and keep being told nothing wrong with it , takes me ages to get it work don't know what my insurance is for waste of time

Re: My phone is not working - Moisture detected after phone update

Hayleypearce — Tue, 01 Jul 2025 06:38:02 GMT

Same thing is happening to me sent the phone off twice for repair and keep being told that there is nothing wrong with the device I pay insurance on my account but don't know why because no one is helping me sort this problem it's so annoying and once my contact is up I will never go with EE again even tho I have been with them for ever loyalty means nothing to EE

Re: My phone is not working - Moisture detected after phone update

bristolian — Tue, 01 Jul 2025 07:07:36 GMT

Duplicate posts moved to the same place.

Have you logged a formal complaint with EE as yet? That does allow referral to external arbitration if necessary.

Re: My phone is not working - Moisture detected after phone update

Ali_A — Tue, 01 Jul 2025 07:45:48 GMT

Hi @Hayleypearce

Have you had a look at Samsung | My device displays a water drop icon and will not charge, including trying a different USB cable when charging your phone at home?

Ali

Re: My phone is not working - Moisture detected after phone update

Northerner — Tue, 01 Jul 2025 08:57:56 GMT

It could be how you hold it as if you're covering the charging port it maybe the heat from your hand/body especially in hot weather.

This is not uncommon.

Thanks