topic Re: Need help with unlocking Samsung galaxy ace 4 in Android Devices

Need help with unlocking Samsung galaxy ace 4

ArunR — Mon, 23 Jun 2025 17:11:17 GMT

I have read the previous posts and used the online link but I'm facing an error. I tried calling ee but I can't speak to someone or it's disconnected. Please help attaching image for your reference

Re: Need help with unlocking Samsung galaxy ace 4

Chris_B — Mon, 23 Jun 2025 17:25:30 GMT

@ArunR Don’t post personal information on the internet. That includes the IMEI number. Are you copying and pasting that information over ? If you are don’t, manually type it in.

Re: Need help with unlocking Samsung galaxy ace 4

ArunR — Mon, 23 Jun 2025 17:41:03 GMT

I want to let know that the website is throwing an error. I have entered the correct imei number but it's not helping me get the unlock code. Can someone help? I tried calling ee customer care, i tried different options but all end up without a resolution or speaking to a customer care.

I can send email with images but couldn't find any email address.

Re: Need help with unlocking Samsung galaxy ace 4

XRaySpeX — Mon, 23 Jun 2025 19:31:15 GMT

EE has no contact email. If CS want to see these images they'll give you an email addy.

Re: Need help with unlocking Samsung galaxy ace 4

ArunR — Tue, 24 Jun 2025 00:22:26 GMT

Oh that's not true. I have few EE top management emails address which includes their CEO. But I don't want to reach out them for a mere unlock. But incase if I'm not getting any help in a day, I'll write an email to the CEO with my unlock request and additionally, I will share my feedback to make the customer contact email publicly so it'll be easy for everyone.

Anyway thanks for your response. I appreciate it.

Re: Need help with unlocking Samsung galaxy ace 4

Katie_B — Tue, 24 Jun 2025 10:20:23 GMT

Hi @ArunR.

Thanks for flagging this with us.

What happens when you call our customer care team?

Could you please confirm what number you are calling?

The unlocking team are in the best position to help process your unlock.

Katie

Re: Need help with unlocking Samsung galaxy ace 4

ArunR — Tue, 24 Jun 2025 11:35:59 GMT

Hi Katie,

Thanks for your response!

Please check the image for the numbers that I tried.

I'm not a EE customer and I follow the instructions ans more or less all the numbers have same set of instructions. When i reach unlock device, it guides me to website link or send sms.

Re: Need help with unlocking Samsung galaxy ace 4

ArunR — Tue, 24 Jun 2025 11:38:31 GMT

The instructions asks me to visit the link or send a sms with imei to some number, as I'm from a different network i haven't tried sending sma. I prefer to talk directly or via email where I can share the imei and they can send back the unlock code.

Re: Need help with unlocking Samsung galaxy ace 4

Katie_B — Tue, 24 Jun 2025 15:40:55 GMT

Hi @ArunR.

Thanks for providing the numbers you have tried calling.

You should be able to connect to an agent by calling our 0800 956 6000 number.

Do you live near a local EE Store?

Katie

Re: Need help with unlocking Samsung galaxy ace 4

ArunR — Tue, 24 Jun 2025 20:22:40 GMT

Can you help me with the options to choose as well please? It's the same options i believe.

Re: Need help with unlocking Samsung galaxy ace 4

Christopher_G — Wed, 25 Jun 2025 07:54:32 GMT

Hi @ArunR

Have you tried filling in the Device unlock form using a different device or browser?

If you're unable to get through following the options for mobile technical help when you call the 0800 956 6000 number, it may be worth selecting the new customer/joining EE option and they'll transfer you to the correct team.

Chris

Re: Need help with unlocking Samsung galaxy ace 4

ArunR — Thu, 26 Jun 2025 10:23:26 GMT

I don't know how i missed the form... Is that what you expect me to respond?

Hey I did long back and I was getting errors! I have attached images but you guys removed it..

I tried to the number and options as well but it didn't work. After waiting for 10 minutes, the call got disconnected and when i tried to call again it didn't connect.

I'll reach out to the ceo. And please whoever marked this as solution.. Please take time to read the issue and then mark it as solution

Re: Need help with unlocking Samsung galaxy ace 4

XRaySpeX — Thu, 26 Jun 2025 13:59:38 GMT

You could repost the images with the IMEI obscured.