topic Re: Phone in Android Devices

Phone

Craig2103 — Wed, 18 Jun 2025 12:25:37 GMT

Don't buy or take contract out with EE .IVE been with EE for over 20 years ..im on contract but last Dec my contract phone was playing up so I decided to buy one out right as I'm diabetic and need a phone for my reading .but this weekend the charger port set on fire and EE are passing the book .not even 6 months old and telling me to phone samsung up ....I will be taking this further to media and papers ..that's how EE treat you after 20 years

Re: Phone

Chris_B — Wed, 18 Jun 2025 12:38:12 GMT

@Craig2103 Samsung made the device so I’m very sure they would want to know. Its been 6 months since December the 18th so if you got this before the 18th you’ll need to get an independent report to prove the device was faulty when you got it.

Re: Phone

bristolian — Wed, 18 Jun 2025 13:37:44 GMT

Where did you purchase the device from, whose charger port caught fire?

Re: Phone

Christopher_G — Wed, 18 Jun 2025 17:15:07 GMT

Hi @Craig2103

Welcome to the community.

I'm really concerned to hear about what has happened with your phone. I'm going to send you a private message to try and get a bit more information from you and see if I can get you some help.

Thanks
Chris