topic Son broke phone screen before paid anything in Android Devices

Son broke phone screen before paid anything

Rebecca351 — Sun, 15 Jun 2025 14:05:33 GMT

Hi, I bought my son a phone for his birthday, on contract. Id not even set it up or anything, not even out of the box. He got it out, he's autistic so does take things sometimes. He's shattered the screen, I got insurance with the contract. I haven't paid anything yet until the end of the month. Is it still covered? Thanks

Re: Son broke phone screen before paid anything

XRaySpeX — Sun, 15 Jun 2025 15:32:18 GMT

Well, you are committed to pay & you have insurance but does it include Accidental Damage?

Re: Son broke phone screen before paid anything

Chris_B — Sun, 15 Jun 2025 15:50:01 GMT

@Rebecca351 If you’ve got insurance through EE it’s covered. You need to call customer support to claim.

Re: Son broke phone screen before paid anything

Northerner — Sun, 15 Jun 2025 16:35:02 GMT

Hi @Rebecca351

You can also take your device into any EE store and they maybe able to repair it the same day.

https://ee.co.uk/local-repairs

Thanks