https://community.ee.co.uk/t5/Android-Devices/Add-on-netfix-has-stopped-working/m-p/1532484#M92908 <P>All of a sudden my Netflix has stopped working... when I try to watch is says there is no account with my email or phone number. It is showing as active on my ee account though.. Any help appreciated.&nbsp;</P> Sun, 11 May 2025 12:05:29 GMT Map76 2025-05-11T12:05:29Z https://community.ee.co.uk/t5/Android-Devices/Add-on-netfix-has-stopped-working/m-p/1532484#M92908 <P>All of a sudden my Netflix has stopped working... when I try to watch is says there is no account with my email or phone number. It is showing as active on my ee account though.. Any help appreciated.&nbsp;</P> Sun, 11 May 2025 12:05:29 GMT https://community.ee.co.uk/t5/Android-Devices/Add-on-netfix-has-stopped-working/m-p/1532484#M92908 Map76 2025-05-11T12:05:29Z https://community.ee.co.uk/t5/Android-Devices/Add-on-netfix-has-stopped-working/m-p/1532515#M92912 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/877532">@Map76</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.</P> <P>If the Netflix subscription still shows on your EE account, it may be that you just need to reset the account details.</P> <P>Can you try to go to the <A href="https://www.netflix.com/gb/loginhelp" target="_blank">password reset page</A> and see if you can reset the password first of all?</P> <P>If that doesn't help, there are some more steps on the <A href="https://help.netflix.com/en/node/120946?q=Using%20Netflix%20with%20an%20EE%20Package%20" target="_blank">Netflix help page for EE customers</A> to help you get logged in.</P> <P>Please keep me posted with how you get on.</P> <P>Michael</P> Sun, 11 May 2025 14:32:30 GMT https://community.ee.co.uk/t5/Android-Devices/Add-on-netfix-has-stopped-working/m-p/1532515#M92912 Michael_D 2025-05-11T14:32:30Z