topic Re: Apple tv in Android Devices

Apple tv

William551 — Fri, 09 May 2025 20:03:46 GMT

Good evening can someone help me out

The other day I upgraded my SIM and got free Apple TV which was on offer

I've followed all the instructions but even signed in it keeps coming up with free trial then subscription getting a bit frustrated now won't work on smart TV either

Any help would be appreciated

Re: Apple tv

Michael_D — Sat, 10 May 2025 08:19:02 GMT

Hi @William551

Thanks for coming to the community.

Have you had a free Apple TV+ subscription on your plan in the past?

When you say it comes up with the free trial then subscription, is that on different pages as you are trying to sign up?

Michael

Re: Apple tv

William551 — Sat, 10 May 2025 11:24:16 GMT

Hi Michael appreciate the response

Firstly no I haven't had apple tv on my plan previously

Message is on main screen I can sign in okay but as soon as I try to watch anything it's says free seven day trial along with 8.99 subscription after free trial

Best Regards

Sent from Outlook for Android<>

Re: Apple tv

Michael_D — Sat, 10 May 2025 11:31:28 GMT

That sounds like it is trying to set up the subscription directly through Apple.

Which new SIM Only plan have you taken @William551?

Michael

Re: Apple tv

William551 — Sun, 11 May 2025 09:33:16 GMT

It's iPhone unlimited SIM with free Apple plus TV add on

I only changed last Monday when I was in getting my wifes phone upgrade but I have only noticed it is iPhone upgrade I have an android phone but I thought I could still us apple tv app

Sent from Outlook for Android<>

Re: Apple tv

Michael_D — Sun, 11 May 2025 09:39:00 GMT

Thanks @William551

There are a few different unlimited plans, so I just want to check which one is exactly to look at the steps we need to follow.

Was it the Essentials, Essentials Plus, All Rounder or Full Works? I'm guessing it would be one of latter two from what you've said but just need to be sure.

If you aren't sure, you can check in the EE app by going to Manage then Mobile & SIMs.

Michael

Re: Apple tv

William551 — Sun, 11 May 2025 18:08:19 GMT

Hi Michael I have EE One All Rounder iPhone SIM 1m £43.50

Re: Apple tv

Michael_D — Mon, 12 May 2025 07:17:58 GMT

If you look in the EE app or text PICK to 150, does it show that Apple TV+ is already set up on your account? @William551

Michael

Re: Apple tv

William551 — Mon, 12 May 2025 09:48:16 GMT

Done pick 150 and its saying I already have active add on

Don't seem to be getting a resolution

Sent from Outlook for Android<>

Re: Apple tv

Michael_D — Mon, 12 May 2025 09:57:20 GMT

That is fine @William551. Did it say it was Apple TV+?

If it did, the next step would be to go to this link to activate Apple TV+.

It is best to make sure WiFi is disconnected and you are connected to mobile data before doing that.

Michael

Re: Apple tv

William551 — Mon, 12 May 2025 11:02:16 GMT

Still getting free trial screen
See attached screenshot

Sent from Outlook for Android<>

Re: Apple tv

Michael_D — Mon, 12 May 2025 11:08:25 GMT

There doesn't seem to be a screenshot attached @William551, you'd need to be replying from the Community, rather than Outlook for it to attach.

If that is still not getting you connected, it will need a call to our customer service guides so they can check it is set up on your account correctly, and if it is, run through some other troubleshooting steps with you to get it resolved.

Michael

Re: Apple tv

William551 — Mon, 12 May 2025 11:13:16 GMT

Okay thanks appreciate your help

Sent from Outlook for Android<>

Re: Apple tv

Michael_D — Mon, 12 May 2025 11:14:56 GMT

My pleasure @William551

Take care and have a great day

Michael